---
title: "Supply of 8x8 Telephony and Contact Centre Services"
ocid: "ocds-h6vhtk-066d09"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066d09"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-066d09.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-066d09.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "EPSOM AND EWELL BOROUGH COUNCIL"
published: "2026-03-23"
---

# Supply of 8x8 Telephony and Contact Centre Services

Buyer: EPSOM AND EWELL BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-066d09

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066d09)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-066d09.json)

## Summary

Epsom and Ewell Borough Council is undertaking a procurement process for the "Supply of 8x8 Telephony and Contact Centre Services" in the wireless telecommunications system category. Situated in the UKJ26 region, Epsom, United Kingdom, the procurement process has reached the award stage as of March 23, 2026. The procurement method used is direct and below threshold, signifying a process without competition. The contract covers the period from March 19, 2026, to February 8, 2029, with Opus Business Systems Limited, trading as Opus Telecoms, being awarded the contract for goods valued at £171,788.20 (excluding VAT), indicating a stable partnership for the provision of telephony services.

This procurement invites substantial business growth opportunities, predominantly for SMEs like Opus Business Systems Limited in the telecommunication services industry. Companies capable of providing cutting-edge telephony solutions could find similar competitive opportunities within council procurements under direct award scenarios. Firms with a focus on advanced contact centre technologies stand well-suited to benefit from contracts of this nature, which bolster infrastructure in public sectors, offering chances to enhance their market presence by partnering with local councils.

## Notice

Supply and installation of 8x8 Telephony and Contact Centre Services

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/026053-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Mar 2026 |
| Contract period | 19 Mar 2026 - 8 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £171,788 |
| Contracts value | £171,788 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | EPSOM AND EWELL BOROUGH COUNCIL |
| Locality | EPSOM |
| Post town | Kingston upon Thames |
| Postcode | KT18 5BY |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Epsom and Ewell |
| Electoral ward | Town |
| Westminster constituency | Epsom and Ewell |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32510000 - Wireless telecommunications system

## Release History

- 23 Mar 2026 at 09:10 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/026053-2026
- 18 Mar 2026 at 10:14 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/024418-2026
- 18 Mar 2026 at 09:51 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/024397-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/026053-2026
  23rd March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/024418-2026
  18th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/024397-2026
  18th March 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066d09. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-066d09.json.