---
title: "PremierCX IVR and Video 2 year contract (con_30997)"
ocid: "ocds-h6vhtk-066fb2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066fb2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-066fb2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-066fb2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2026-03-19"
---

# PremierCX IVR and Video 2 year contract (con_30997)

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-h6vhtk-066fb2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066fb2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-066fb2.json)

## Summary

The procurement process initiated by the Department for Education involves a two-year contract for PremierCX Interactive Voice Response (IVR) and Video services, falling within the telecommunications services industry category. Located in London, the Department, a central government public authority, has completed the procurement award and contract stage, with Premier Business Audio Ltd identified as the supplier. The contract, valued at £69,960 gross, was signed on 18 March 2026, and the service commencement is scheduled for 16 June 2026, lasting until 15 June 2028. This procurement followed a limited competition method, below the threshold, as further detailed under UK legislation 2023/54.

This tender presents unique opportunities for businesses specialising in telecommunications and media managed services. Small and medium-sized enterprises (SMEs), particularly those with expertise in IVR and video solutions, are well-suited to engage in similar opportunities, given the successful award to Premier Business Audio Ltd, an SME. Such contracts enable growth through sustained work with government departments while expanding service offerings in the constantly evolving telecommunications sector.

## Notice

Interactive Voice Response (IVR) and Media managed services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025498-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Mar 2026 |
| Contract period | 15 Jun 2026 - 15 Jun 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £58,300 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PREMIER BUSINESS AUDIO |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 19 Mar 2026 at 18:04 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/025498-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/025498-2026
  19th March 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.gov.uk/government/organisations/department-for-education/about/procurement
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066fb2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-066fb2.json.