--- title: "CRM Platform (Donor and Session Programme)" ocid: "ocds-h6vhtk-066fef" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066fef" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-066fef.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-066fef.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NHS BLOOD AND TRANSPLANT" published: "2026-06-10" --- # CRM Platform (Donor and Session Programme) Buyer: NHS BLOOD AND TRANSPLANT Current stage: Tender OCID: ocds-h6vhtk-066fef [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066fef) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-066fef.json) ## Summary NHS Blood and Transplant (NHSBT) is currently in the tender stage of procuring a new CRM platform as part of the Donor and Session Programme (DASP), aimed at transforming donor engagement and operational capacities in blood-related services. The buying organisation is a central government public authority operating out of Bristol, UK. The procurement is an open procedure under the Procurement Act 2023 and is not divided into fixed lots, instead leveraging a Platform Tower model to structure the framework. This contract has a notable focus on customer relation management software, with provisions across various UK regions. Key deadline dates include the tender period ending on 6th July 2026, and tentative contract award by the end of July 2026. The total estimated contract value is £8,000,000, spanning a framework agreement of one year with potential call-off contracts lasting up to eight years. This procurement offers considerable growth potential for CRM software suppliers, particularly those specialising in comprehensive IT solutions enhanced by customer relations expertise. Small and medium enterprises are especially encouraged to participate, given the procurement's facilitation for SMEs. Companies with robust capabilities in IT software development, implementation, and strategic consultancy services are well-suited for this tender. The CRM Platform Framework seeks innovative solutions that align with modern digital strategies, thereby opening avenues for suppliers to establish long-term partnerships under a framework that guarantees substance over volume, ensuring only top-ranked, compliant suppliers per Platform Tower are contracted. This presents an opportunity for businesses to secure significant government contracts, thereby amplifying their market presence. ## Notice NHS Blood and Transplant (NHSBT) is undertaking the Donor and Session Programme (DASP), a strategic transformation programme to modernise donor engagement, appointment booking, session management and related donor-facing and operational capabilities across blood, platelets and plasma. NHSBT is seeking to establish a CRM Platform Framework to support DASP. The CRM platform, referred to as the Donor Platform, is intended to provide the core platform capability required to support donor engagement, appointment management, session planning, operational responsiveness and future digital interoperability. This procurement is being conducted as a one-stage open procedure under the Procurement Act 2023. Tender Responses will be assessed in accordance with the published tender documents, including conditions of participation, technical capability pass/fail requirements, quality, social value and commercial evaluation. This procurement is not divided into conventional fixed lots. The Framework will instead be structured by CRM Platform using the Platform Tower model described in the tender documents. Suppliers must identify one CRM Platform per Tender Response. Tender Responses will be grouped by CRM Platform into Platform Towers and evaluated within the relevant Platform Tower. The number and identity of Platform Towers will depend on the CRM Platforms proposed in compliant Tender Responses. Only the highest-ranked compliant Supplier in each Platform Tower may be appointed to the Framework for that CRM Platform. The Authority may award a single planned Call-Off Contract under the Framework without further competition. The potential Call-Off Contract would be awarded to the Framework Supplier appointed to the Platform Tower corresponding to the CRM Platform aligned with the successful Technical Implementation Partner solution, as further described in the tender documents. Appointment to the Framework does not oblige the Authority to award any Call-Off Contract. The Framework Agreement will be for a period of one (1) year with no option to extend. Any Call-Off Contract must be awarded during the term of the Framework Agreement but may continue beyond expiry of the Framework Agreement. The Call-Off Contract will not exceed eight (8) years in total. Further details of the requirements, procurement process, Platform Tower model, evaluation methodology, Framework appointment mechanism and potential Call-Off mechanism are set out in the Invitation to Tender documents available via Atamis under reference C443774. ### Lot Information Lot 1 - CRM Platform 1 Provisional CRM Platform Tower Lot 1. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to PS8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value. Lot 10 - CRM Platform 10 Provisional CRM Platform Tower Lot 10. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to PS8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value. Lot 2- CRM Platform 2 Provisional CRM Platform Tower Lot 2. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to PS8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value. Lot 3 - CRM Platform 3 Provisional CRM Platform Tower Lot 3. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to PS8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value. Lot 4 - CRM Platform 4 Provisional CRM Platform Tower Lot 4. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to PS8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value. Lot 5 - CRM Platform 5 Provisional CRM Platform Tower Lot 5. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to PS8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value. Lot 6 - CRM Platform 6 Provisional CRM Platform Tower Lot 6. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to PS8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value. Lot 7 - CRM Platform 7 Provisional CRM Platform Tower Lot 7. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to PS8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value. Lot 8 - CRM Platform 8 Provisional CRM Platform Tower Lot 8. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to PS8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value. Lot 9 - CRM Platform 9 Provisional CRM Platform Tower Lot 9. The CRM Platform for this lot is not pre-defined at publication and will be determined by the CRM Platforms proposed in compliant Tender Responses. Tender Responses will be grouped and evaluated by CRM Platform in accordance with the ITT. The final lot/Platform Tower name will be confirmed at award stage. For notice purposes, each provisional CRM Platform Tower lot has a potential value of up to PS8,000,000 because the full planned Call-Off Contract may be awarded under the Platform Tower aligned with the successful Technical Implementation Partner solution. The lots are alternative routes to the same potential Call-Off requirement and are not cumulative. The total maximum value across the Framework and any Call-Off Contract will not exceed the published Contract Value. ### Planning Information NHS Blood and Transplant (NHSBT) will be holding a series of market engagement activities to inform the next phase of the Donor and Session Programme (DASP) commercial strategy. This includes preparation for the procurement of the CRM Framework, and associated procurements for a Technology Implementation Partner and a Business Change Partner. An online broadcast session will take place on 31st March 2026 at 14:00, followed by an opportunity for suppliers to submit feedback and questions ahead of a further session on 13th April 2026. Suppliers are asked to register on Atamis (https://atamis 1928.my.site.com/s/Welcome) and search for Project Reference C432298. All information and any documentation released during this engagement will be made available via the Atamis portal. The session on 13th April 2026 will be delivered in partnership with TechUK as a hybrid (online and in person) event. Further details, including booking information, can be found here: NHSBT DASP procurement: pre-market engagement roundtable on technology and business change. Attendance at one or both sessions is not mandatory. All materials shared during the sessions will be published on Atamis under Project Reference C432298 following each event, and will also be included in the subsequent ITT pack. Participation in this early market engagement does not constitute a commitment by NHSBT to launch a procurement process or to award any contract(s). No remuneration, expenses, or other compensation will be paid to organisations taking part. Suppliers should only participate on the basis that they fully understand and accept this position. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/054541-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Framework | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 10 Jun 2026 | | Submission deadline | 6 Jul 2026 | | Future notice date | 18 May 2026 | | Award date | Not specified | | Contract period | 31 Jul 2026 - 31 Jul 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £6,400,000 | | Lots value | £6,400,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS BLOOD AND TRANSPLANT | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS34 7QH | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK52 Bath & North East Somerset and South Gloucestershire | | Local authority | South Gloucestershire | | Electoral ward | Filton | | Westminster constituency | Filton and Bradley Stoke | | Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48445000 - Customer Relation Management software package - 48517000 - IT software package - 72268000 - Software supply services ## Release History - 10 Jun 2026 at 08:25 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/054541-2026 - 20 Mar 2026 at 10:02 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/025589-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/054541-2026 10th June 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/025589-2026 20th March 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://atamis - https://atamis-1928.my.site.com/ - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.nhsbt.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-066fef. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-066fef.json.