---
title: "CS1K- PBX Maintenance and support"
ocid: "ocds-h6vhtk-067015"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067015"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067015.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067015.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE POLICE AND CRIME COMMISSIONER FOR HERTFORDSHIRE"
published: "2026-04-02"
---

# CS1K- PBX Maintenance and support

Buyer: THE POLICE AND CRIME COMMISSIONER FOR HERTFORDSHIRE  
Current stage: Award  
OCID: ocds-h6vhtk-067015

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067015.json)

## Summary

The procurement process detailed here involves The Police and Crime Commissioner for Hertfordshire undertaking a direct award for a PBX Maintenance and support contract with BRITISH TELECOMMUNICATIONS PLC. The procurement, tagged under the services industry category, involves repair and maintenance services for telecommunication equipment. This contract falls under UKPGA legal basis 2023/54. The contract was awarded as of 18 March 2026, with a planned contract period from 15 April 2026 to 30 June 2027. The procurement location is specifically the United Kingdom, and the identified process stage is the award stage, with a standstill period ending on 15 April 2026.

This tender presents a strategic opportunity for growth for small and medium enterprises engaged in telecommunication equipment maintenance. With the project involving telecommunication services designed as a direct award to ensure service continuity, businesses that specialise in supportive solutions for existing telephony systems would be well-suited to engage in similar future tenders. The extension options linked to this contract further allow scope for expanded services, fostering an environment where innovative SMEs can offer value in problem-solving and enhancement of telecommunication infrastructure. The detailed focus on continuity underscores the relevance for companies with expertise in handling seamless service maintenance and transition phases.

## Notice

PBX Maintenance contract- support provision for telecommunication.

### Procurement Information

Continuity of the current supplier is required to ensure ongoing service support and to prevent disruption to existing processes. In addition, the Authority is planning a full replacement of the telephony system, meaning it would not be practical or cost-effective to change suppliers for a short interim period.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030639-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 18 Mar 2026 |
| Contract period | 14 Apr 2026 - 30 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £240,350 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE POLICE AND CRIME COMMISSIONER FOR HERTFORDSHIRE |
| Locality | HARPENDEN |
| Post town | St Albans |
| Postcode | AL5 4GZ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH27 South West Hertfordshire |
| Local authority | St Albans |
| Electoral ward | Harpenden West |
| Westminster constituency | Harpenden and Berkhamsted |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 50 - Repair and maintenance services

### Codes

- 50334000 - Repair and maintenance services of line telephony and line telegraphy equipment

## Release History

- 2 Apr 2026 at 06:06 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/030639-2026
- 20 Mar 2026 at 11:14 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/025646-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/030639-2026
  2nd April 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/025646-2026
  20th March 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://7force.force.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067015. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067015.json.