---
title: "Centralised Delay Repay Service and Related Services"
ocid: "ocds-h6vhtk-0671f5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0671f5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0671f5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0671f5.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "RAIL SETTLEMENT PLAN LIMITED"
published: "2026-06-04"
---

# Centralised Delay Repay Service and Related Services

Buyer: RAIL SETTLEMENT PLAN LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-0671f5

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## Summary

The Rail Settlement Plan Limited, operating as a public authority under sub-central government classification, is spearheading a competitive flexible procurement process for the "Centralised Delay Repay Service and Related Services." This initiative, led by the Rail Delivery Group, is currently at the tender stage, with key activities planned in and around the UK region starting October 2026 and extending potentially to 2036. With an emphasis on the utilities sector and an overarching strategic alignment with the Great British Railways implementation, interested parties should note the upcoming expression of interest deadline on 6th July 2026, along with the enquiry close date set for 25th June 2026. The project is structured into three distinct lots covering a core technical solution for the Delay Repay Service, an electronic Ticket Validation Database Service, and managed services for print and postal fulfilment, collectively valued at approximately £25.4 million (GBP).

This tender represents a significant opportunity for businesses involved in software development, IT services, and print management to engage with a high-profile infrastructure endeavour. Firms proficient in technical system integration, electronic database management, and secure transaction processing would be particularly well-suited to submit proposals. The progressive nature of this procurement includes subsequent phases with potential expansions, such as integrating Pay As You Go schemes, positioning successful bidders at the heart of evolving national rail capabilities. Furthermore, the invitation to small and medium-sized enterprises (SMEs) suggests inclusivity in the bidding process, allowing diverse business entities to leverage this procurement for strategic growth.

## Notice

Rail Delivery Group (RDG) intends to procure the Phase 1 supplier set for a consolidated Great Britain Delay Repay service, aligned to the wider Great British Railways (GBR) implementation. RDG is expected to lead delivery and operation of the interim national capability prior to GBR go-live; solutions should therefore be connectable and portable to the evolving train operating company (TOC) / GBR technology stack and operating processes, with clear interfaces and practical transition support. Phase 1 is expected to be structured into lots covering: (1) core Delay Repay platform and lead systems integration; (2) electronic Ticket Validation Database capability (eTVD); and potentially (3) print and postal fulfilment for letters/rail travel vouchers and the provision of rail travel vouchers and warrants for non DRS requirements. RDG anticipates subsequent procurement, later including Pay As You Go (PAYG) scheme integration; Phase 1 solutions should support future operational hand-offs (e.g., exception queues and operational MI). Scope and sequencing are indicative and may be refined prior to tender. The total spend values stated in this notice are based on estimated levels of capacity and throughput needed as at the date of this notice for the full contract duration including all term extensions exercised.

### Lot Information

Centralised Delay Repay Service Core Technical Solution

Provide, configure/build, host and support the core Delay Repay service, including the customer-facing website and back-office operations portal, delivering end-to-end claim submission, tracking, decisioning and case management. Scope is expected to include digital claims (including "one-click" where applicable), paper form ingestion via OCR into the digital case record, transactional communications, interim rules-based fraud checks and rule/parameter maintenance, and service reporting/MI. The Lot 1 supplier is expected to act as lead systems integrator, delivering and/or coordinating interfaces with: (i) industry delay/ticket validation sources (including eTVD); (ii) payments to claimants through RDG's Payment Service Provider; (iii) and provision of claimant information to RDG's print/mail fulfilment supplier for compensation made by post; and (iv) retailer-facing APIs routed via the RDG-managed gateway. The solution should also support future integration with a Phase 2 Processing Centre capability (e.g., work The Lot 1 supplier is expected to act as lead systems integrator, delivering and/or coordinating interfaces with: (i) industry delay/ticket validation sources (including eTVD); (ii) payments via RDG's payment service provider; (iii) print/mail fulfilment (Lot 3); and (iv) retailer-facing APIs routed via the RDG-managed gateway. The solution should also support future integration with a Phase 2 Processing Centre capability (e.g., work queues, exception workflows and operational MI).

Renewal: Contract term extensions at option of contracting authority.

Electronic Ticket Validation (eTDV) Service

Provide an electronic Ticket Validation Database (eTVD) capability enabling the core Delay Repay platform to validate eTicket usage and support controls against duplicate or invalid claims. Scope is expected to include: querying ticket scan/validation events; checking for refund events; and receiving updates from the core platform to set eTVD status flags (e.g., "claim in progress" and "claim paid"). Where available the capability should also support validation of eTicket. The requirement and scope is to include querying and creating "Scan Action" events for things such as ticket use, ticket blocking and ticket refunds plus creating audit events for Delay Repay claims. The solution will need to be compliant with existing RDG industry standards and to be fully compatible with other eTVDs that are used by retailers and operators. The eTVD may also be used by RDG for other applicable rail industry purposes. The solution is expected to provide API-based query and update interfaces and to support investigation and exception handling via the core platform for service operations.

Renewal: Contract term extensions at option of contracting authority.

Provision of Voucher, Warrants and Printing Management and associated Payment Services

Provide a secure managed print and postal fulfilment service for letters and rail travel vouchers issued by the Delay Repay service. Scope is expected to include: receiving print files from the core platform; printing letters/vouchers; inserting into envelopes (including agreed inserts); sorting outbound post and handover to the postal system; handling returned mail ("return to sender"); and reconciling print runs including spoil handling and reprints, with operational reporting. The service should provide status updates (including returns/reprints) and audit reporting back to the core platform to support operational exception handling and future Phase 2 service operations. In addition to this will be the requirement for the provision and management of a rail warrants service, rail travel vouchers and BACS payments for compensation where required and associated services. The service should provide status updates (including returns/reprints) and audit reporting back to the core platform to support operational exception handling and future Phase 2 service operations. In addition to this will be the requirement for the provision and management of a rail warrants service, rail travel vouchers and BACS payments for compensation where required and associated services.

Renewal: Contract term extensions at option of contracting authority.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/053093-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jun 2026 |
| Submission deadline | 25 Jun 2026 |
| Future notice date | 20 Apr 2026 |
| Award date | Not specified |
| Contract period | 30 Oct 2026 - 30 Sep 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £21,194,340 |
| Lots value | £21,194,340 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | RAIL SETTLEMENT PLAN LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC4V 3DS |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Castle Baynard |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72262000 - Software development services
- 79800000 - Printing and related services

## Release History

- 4 Jun 2026 at 22:51 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/053093-2026
- 23 Mar 2026 at 17:04 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/026489-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/053093-2026
  4th June 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/026489-2026
  23rd March 2026 - Planned procurement notice on Find a Tender

## Notice URLs

- https://raildeliverygroup.tlb.app.jaggaer.com/
- https://raildeliverygroup.tlb.app.jaggaer.com/go/40824934019E94A5A7C6
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0671f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0671f5.json.