---
title: "Out of Hours Contact Review"
ocid: "ocds-h6vhtk-067379"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067379"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067379.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067379.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WESTMORLAND AND FURNESS COUNCIL"
published: "2026-03-25"
---

# Out of Hours Contact Review

Buyer: WESTMORLAND AND FURNESS COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-067379

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067379)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067379.json)

## Summary

Westmorland and Furness Council, located in Kendal, United Kingdom, has awarded a contract for the "Out of Hours Contact Review" under the services category. The procurement process, initiated through a limited competition method below the threshold, aimed to refine the customer contact process outside regular working hours. This contract is active from 11th March 2026 and will end on 10th July 2026, with a gross value of £30,000. The procurement has reached the award stage, and the associated legal basis is linked to UK legislation 2023/54.

This tender provides significant opportunities for firms specialising in business development consultancy services. Particularly beneficial for small to medium enterprises (SMEs), companies offering expertise in improving customer engagement and communication processes can thrive. ShiftOps Consulting Ltd, an SME based in Ipswich, has been chosen as the supplier, reflecting the procurement's potential for smaller businesses to secure contracts within the public sector. This engagement allows companies like ShiftOps Consulting to enhance their portfolio and increase their presence in providing consultancy services for local government entities.

## Notice

Procurement of a contract for an "Out of Hours" customer contact process review.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027139-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Mar 2026 |
| Contract period | 11 Mar 2026 - 10 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £25,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WESTMORLAND AND FURNESS COUNCIL |
| Locality | KENDAL |
| Post town | Lancaster |
| Postcode | LA9 4DQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD1 Cumbria |
| ITL 3 | TLD14 Westmorland and Furness |
| Local authority | Westmorland and Furness |
| Electoral ward | Kendal Strickland and Fell |
| Westminster constituency | Westmorland and Lonsdale |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SHIFTOPS CONSULTING |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79411100 - Business development consultancy services

## Release History

- 25 Mar 2026 at 09:35 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/027139-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/027139-2026
  25th March 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067379. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067379.json.