--- title: "360 Tenant Experience Portal" ocid: "ocds-h6vhtk-067381" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067381" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067381.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067381.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "THIRTEEN HOUSING GROUP LIMITED" published: "2026-03-26" --- # 360 Tenant Experience Portal Buyer: THIRTEEN HOUSING GROUP LIMITED Current stage: Planning OCID: ocds-h6vhtk-067381 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067381) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067381.json) ## Summary Thirteen Housing Group Limited is in the planning stage of its procurement process to develop a 360° Tenant Experience Portal. The process is set within the services industry category, focusing on software package and information systems, as well as IT services including consulting and software development. The procurement method is initiated via a tender, with key engagement scheduled to close by 30th May 2026. The project envisages utilising modern and secure technologies to enhance tenant services, spanning several regions across the United Kingdom, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. Interested parties are advised to register on Thirteen Housing Group's E-Tendering portal as future tenders will be dispatched through the platform, indicating their capability and experience in delivering similar solutions. This tender presents significant opportunities for businesses specialising in large-scale portal development, secure integrations, and accessible public sector solutions. Suppliers proficient in workflow automation, AI-driven capabilities, and calendar management systems are particularly encouraged to respond. This procurement endeavour aims for collaborative innovation, offering a substantial contract period from May 2027 to April 2031, with renewal options extending to 2033. Small and medium-sized enterprises, alongside voluntary, community, and social enterprises, could find lucrative prospects in contributing to Thirteen Housing Group's vision of revolutionising tenant engagement through a secure, efficient, and customer-focused digital platform. ## Notice Help us build the 360deg Tenant Experience Portal We are looking to create a secure, integrated, self-service platform that would deliver our vision of seamless, transparent, and efficient services that keep customers happy and engaged, cementing our position as a trusted, go-to housing association Thirteen is seeking early discussions with suppliers capable of developing this transformational platform. Why engage with us: We have a clear vision to build future-ready digital services that surpass the sector's traditional approach and redefine what customers can expect from housing providers We're all about real outcomes that matter to people: giving our customers the freedom to self-serve in ways that fit their lives, resolving issues at first point of contact within the portal, and delivering a level of care and satisfaction that genuinely makes day-to-day life easier We work across rich integration landscape that will let your systems shine We work with robust standards: GDPR, WCAG, ISO 22458, ISO 27001/CE+ to create the conditions for a successful, secure, compliant, and innovative long-term relationship Our aim is to shape the solution with diverse customers in mind from day one, including multilingual needs and inclusive content We're keen to hear your ideas and draw on your experience so you can help shape and influence the design from the outset What we'd like to deliver for our customers 360deg Tenant Timeline: Profile, documents, interactions, appointments, and updates. Omnichannel Communication: Two-way messaging and bulk communication Smart Appointments: Real-time availability, preferred-person selection, Outlook/Teams sync. Tiered workflow (self-serve, action-required, appointment-needed) with automated routing. Support Plans: Digital plans, signatures, reviews, and recommendations. Secure Document Centre: Encrypted uploads, version control, tenancy documentation. Lettings & Sign-Up: Digital tenancy onboarding with rules-based matching. Reporting: Near-time dashboards, KPIs, and export capability Open APIs (send and receive information in near real time) Who should respond We welcome interest from suppliers with experience in developing large-scale portals, secure integrations, and accessible solutions for the public sector, along with expertise in workflow automation, case management, and calendar or scheduling capabilities. Additionally, the supplier must demonstrate a strong capability and commitment to leveraging modern and emerging technologies, with a particular emphasis on: Embedding AI-driven capabilities such as intelligent automation, predictive insights, and natural language processing. Maintaining a future-focused product roadmap, showing ongoing investment in emerging technologies and continuous improvement. Ensuring all AI features are secure, ethical, and compliant with relevant regulations and standards. Commitment to a collaborative innovation partnership, including opportunities to adopt new features early. Call to Action Register your interest by providing examples of similar functionality you have delivered. Where possible, please include links or demonstrations for us to review. Email procurement@thirteengroup.co.uk ### Planning Information Register your interest by providing examples of similar functionality you have delivered. Where possible, please include links or demonstrations for us to review. Email procurement@thirteengroup.co.uk. We will reach out to all suppliers if we'd require more information. Please ensure you have registered on Thirteen Housing Group's E-Tendering portal as a future tender will be issued on In-Tend (should Thirteen Decide to move ahead with a 360 Tenant Experience Portal): https://in-tendhost.co.uk/thirteengroup/aspx/Home ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/027732-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Mar 2026 | | Submission deadline | Not specified | | Future notice date | 30 May 2026 | | Award date | Not specified | | Contract period | 30 Apr 2027 - 30 Apr 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THIRTEEN HOUSING GROUP LIMITED | | Locality | MIDDLESBROUGH | | Post town | Cleveland | | Postcode | TS2 1QG | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC3 Tees Valley | | ITL 3 | TLC32 South Teesside | | Local authority | Middlesbrough | | Electoral ward | Central | | Westminster constituency | Middlesbrough and Thornaby East | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 26 Mar 2026 at 10:18 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/027732-2026 - 25 Mar 2026 at 09:44 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/027152-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/027732-2026 26th March 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/027152-2026 25th March 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - http://www.thirteengroup.co.uk - https://in-tendhost.co.uk/thirteengroup/aspx/Home - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067381. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067381.json.