---
title: "User Research Platform - Ballpark"
ocid: "ocds-h6vhtk-06745d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06745d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06745d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06745d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GENOMICS ENGLAND LIMITED"
published: "2026-03-25"
---

# User Research Platform - Ballpark

Buyer: GENOMICS ENGLAND LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06745d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06745d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06745d.json)

## Summary

Genomics England Limited has successfully completed the procurement process to award a contract for the provision of a User Research Platform, titled "User Research Platform - Ballpark." This procurement falls under the IT software package category and is primarily concerned with goods. The contracting authority is based in London, United Kingdom, and the contract was awarded on 25th March 2026. The procurement employed a limited method, wherein the award procedure did not require prior publication of a call for competition, utilising the HTE ICT framework. The platform will facilitate unmoderated user tests and remote moderated sessions for user researchers, with the capability to invite colleagues for observations.

Opportunities for business growth lie within the IT and research sectors, particularly for companies specialising in user testing software solutions. The contract's value of £24,307.64 signals significant investment in user research infrastructure, suggesting ample scope for further innovation and service provision. While the procurement process was unique due to its limited nature, it highlights a precedent for businesses able to engage closely with frameworks like the HTE ICT. Firms similar to the awarded supplier, Boxxe Limited, which demonstrate expertise in IT solutions and have a large-scale operational capacity, would be well-suited to compete in similar tenders. This engagement opens doors for companies to establish robust partnerships with public sector bodies and expand their market influence.

## Notice

A user research platform that will allow our user researchers to conduct a wide range of unmoderated user tests (e.g. card sort, tree test, live/prototype test) and to easily invite any GEL colleague to observe remote moderated sessions via a secure digital observation room.

### Lot Information

Lot 1

A user research platform that will allow our user researchers to conduct a wide range of unmoderated user tests (e.g. card sort, tree test, live/prototype test) and to easily invite any GEL colleague to observe remote moderated sessions via a secure digital observation room.

### Procurement Information

Contract awarded via HTE ICT framework so no prior publication required

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027577-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £24,307 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENOMICS ENGLAND LIMITED |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 5AB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BOXXE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 25 Mar 2026 at 18:22 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027577-2026

## Notice URLs

- http://www.genomicsengland.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06745d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06745d.json.