---
title: "Casework system for Complaints, Councillor Enquiries and IR's"
ocid: "ocds-h6vhtk-0675c8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0675c8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0675c8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0675c8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BRISTOL CITY COUNCIL"
published: "2026-03-26"
---

# Casework system for Complaints, Councillor Enquiries and IR's

Buyer: BRISTOL CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0675c8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0675c8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0675c8.json)

## Summary

The procurement process led by Bristol City Council involves the award for the development of a Casework system for managing complaints, councillor enquiries, and information requests. Situated in the United Kingdom, the process falls under the services industry category, specifically focusing on license management software development services. It was conducted as a direct award under the G-Cloud 14 Framework, with the decision made without prior publication of a call for competition due to statutory obligations and time constraints. The contract was signed on 26 February 2026, amounting to £187,780 and covering multiple UK regions including UKC, UKD, and UKK, among others. Currently, it has reached the award stage, with Civica as the identified supplier.

This procurement provides substantial opportunities for businesses specialising in software development, particularly those focusing on license management and casework systems. Large-scale enterprises capable of offering robust platforms to meet statutory requirements and support critical operations in social care and housing will find this contract particularly beneficial. Although this specific award process did not allow competition, similar opportunities may arise where SMEs and larger software companies can engage by demonstrating their capacity to manage complex systems efficiently and meet stringent regulatory demands.

## Notice

To procure a contract for Case Management system for FOI's, SAR's, Complaints and Councillor Enquiries

### Procurement Information

direct award from a Back-office software Of G-Cloud 14 Framework Service ID 848809487956640 It was not possible to retender due to migrating users away from Civica APP will take up to 18 months and therefore cannot be done within the timeframe available. It is vital that these services have a robust platform to support their operations. The council has a statutory and legal obligation to deal with Social Care and Housing complaints

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028197-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £187,780 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRISTOL CITY COUNCIL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5TR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Hotwells and Harbourside |
| Westminster constituency | Bristol Central |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 72212218 - License management software development services

## Release History

- 26 Mar 2026 at 17:26 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/028197-2026

## Notice URLs

- http://www.bristol.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0675c8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0675c8.json.