---
title: "Provision of an Out of Hours Repair Call Handling Service"
ocid: "ocds-h6vhtk-067685"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067685"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067685.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067685.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "CODI GROUP LTD"
published: "2026-03-27"
---

# Provision of an Out of Hours Repair Call Handling Service

Buyer: CODI GROUP LTD  
Current stage: Tender  
OCID: ocds-h6vhtk-067685

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067685)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067685.json)

## Summary

The procurement process initiated by Codi Group Ltd is for the provision of an Out of Hours Repair Call Handling Service, targeting the telecommunications sector. Located in Swansea, UK, Codi Group Ltd seeks to establish a contract for emergency call handling related to repair services, with an estimated annual call volume of 23,000. The procurement is at the tender stage, with electronic submissions allowed until 28th April 2026. The procurement method is open, and the tender applies to various regions including UKL14, UKL15, UKL17, UKL18, UKL21, UKL22, and UKL24. The contract is scheduled to commence on 3rd August 2026 and could potentially extend until July 2031, with a budgeted value of £300,000 excluding VAT.

This tender offers significant opportunities for business growth, especially for service providers specialising in telecommunications services and equipment. Small and medium-sized enterprises are encouraged to apply, given the contract’s suitability criteria. Enterprises possessing strong capabilities in customer service, alongside expertise in handling high volumes of emergency repair calls, would be well-positioned to capitalise on this procurement. The successful bidder will be tasked with delivering quality services that meet Codi Group Ltd’s ambitious expansion plans and its commitment to excellent customer service, thus fostering a robust partnership for future projects.

## Notice

The Group intends to establish a contract with suitably qualified and experienced Service Provider for the provision of Services based on the Most Advantageous Tender. The contract is for an out of hours call handling service; primarily for emergency repairs and emergency situations. It is anticipated the volume of calls will be approximately but not limited to 23,000 calls annually (this is an estimation and not guaranteed volume). This estimate is based on current stock levels however, it is the Groups ambition to build 4,500 homes in the next 5 years. The Group are committed to providing excellent customer service and it is essential that the successful Tenderer understands the needs of our customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028520-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2026 |
| Submission deadline | 28 Apr 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Aug 2026 - 31 Jul 2029 |
| Recurrence | 2031-02-18 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | £300,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CODI GROUP LTD |
| Locality | SWANSEA |
| Post town | Swansea |
| Postcode | SA7 9EQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL43 Swansea |
| Local authority | Swansea |
| Electoral ward | Llansamlet |
| Westminster constituency | Neath and Swansea East |
| Delivery location | TLL14 South West Wales, TLL15 Central Valleys, TLL17 Bridgend and Neath Port Talbot, TLL18 Swansea, TLL21 Monmouthshire and Newport, TLL22 Cardiff and Vale of Glamorgan, TLL24 Powys |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services

### Codes

- 32500000 - Telecommunications equipment and supplies
- 64200000 - Telecommunications services

## Release History

- 27 Mar 2026 at 13:10 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/028520-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/028520-2026
  27th March 2026 - Tender notice on Find a Tender

## Notice URLs

- http://https://codigroup.co.uk/
- https://etenderwales.ukp.app.jaggaer.com/home.html
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067685. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067685.json.