---
title: "Out of Hours Call Handling"
ocid: "ocds-h6vhtk-0676a2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0676a2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0676a2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0676a2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "PLYMOUTH COMMUNITY HOMES LIMITED"
published: "2026-03-27"
---

# Out of Hours Call Handling

Buyer: PLYMOUTH COMMUNITY HOMES LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-0676a2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0676a2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0676a2.json)

## Summary

Plymouth Community Homes Limited has concluded a procurement process for an "Out of Hours Call Handling" service, which falls under the services industry category. The buying organisation, a public authority in the sub-central government sector, is located in Plymouth, United Kingdom. This contract has progressed to the award stage, with Orbis Protect Limited being the awarded supplier. The procurement was conducted using a direct method, below threshold and without competition, reflecting the specific nature of the requirement. The contract is scheduled to begin on 1st May 2026 and conclude on 31st March 2027, with a gross contract value of £53,191.51. The main procurement category is telephone-answering services, specifically serving the UKK41 region.

This tender presents a strategic opportunity for businesses specialising in call handling and communication services to align with public sector clients, particularly local government bodies. Firms that can provide efficient, reliable out of hours support—a critical function for maintaining continuous customer service—would find such contracts beneficial for expanding their portfolio and demonstrating expertise in managing public authority relationships. While this specific tender was awarded without competition, understanding the requirements and strategic priorities of organisations like Plymouth Community Homes Limited can position businesses advantageously for similar opportunities in the future.

## Notice

Out of hours call handling service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028571-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 26 Mar 2026 |
| Contract period | 30 Apr 2026 - 31 Mar 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £44,326 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | PLYMOUTH COMMUNITY HOMES LIMITED |
| Locality | PLYMOUTH |
| Post town | Plymouth |
| Postcode | PL6 5DH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK41 Plymouth |
| Local authority | Plymouth |
| Electoral ward | Budshead |
| Westminster constituency | Plymouth Moor View |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ORBIS PROTECT |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 27 Mar 2026 at 14:04 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/028571-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/028571-2026
  27th March 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.orbisprotect.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0676a2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0676a2.json.