---
title: "User Satisfaction Surveys"
ocid: "ocds-h6vhtk-0676aa"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0676aa"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0676aa.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0676aa.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "POLICE AND CRIME COMMISSIONER FOR DURHAM"
published: "2026-03-27"
---

# User Satisfaction Surveys

Buyer: POLICE AND CRIME COMMISSIONER FOR DURHAM  
Current stage: Award  
OCID: ocds-h6vhtk-0676aa

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0676aa)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0676aa.json)

## Summary

The Police And Crime Commissioner For Durham has completed the procurement process for conducting User Satisfaction Surveys, with a contract awarded to SOCIAL & MARKET STRATEGIC RESEARCH LIMITED. This procurement falls under the category of services and is classified within the ‘Survey services’ industry. It was carried out through a direct award method, below the threshold without competition, and was signed on 23 March 2026. The contract commenced on 1 April 2026 with an expected end date of 31 March 2028, and there is potential for two additional 12-month extensions. The main procurement location is within the UKC1 region of the United Kingdom.

This tender presents opportunities for businesses specialising in survey services, particularly those in the small and medium enterprise (SME) sector, given the nature of the procurement method and the existing supplier's profile. The procurement process, although completed, highlights potential future opportunities in public sector contracts for service providers that can deliver high-quality user satisfaction surveys to public authorities like police departments. Businesses with expertise in market research and satisfaction analysis could closely monitor similar tenders for direct procurement opportunities in sub-central government contracts across the UK.

## Notice

Durham Constabulary has appointed an external provider to conduct User Satisfaction Surveys. This is a below-threshold direct award for the service.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028581-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £148,520 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE AND CRIME COMMISSIONER FOR DURHAM |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5TT |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOCIAL & MARKET STRATEGIC RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 27 Mar 2026 at 14:13 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/028581-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/028581-2026
  27th March 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://smsr.co.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0676aa. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0676aa.json.