---
title: "Not Lost Software"
ocid: "ocds-h6vhtk-067764"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067764"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067764.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067764.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MERSEYTRAVEL"
published: "2026-03-30"
---

# Not Lost Software

Buyer: MERSEYTRAVEL  
Current stage: Award  
OCID: ocds-h6vhtk-067764

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067764)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067764.json)

## Summary

Merseytravel has procured a bespoke software solution titled "Not Lost Software" to enhance its lost property services within the Liverpool City Region. This software, developed by I'VE BEEN FOUND LTD, is designed to register found items across Merseytravel's network and efficiently match customer enquiries for lost items. The procurement was executed as a direct award below the competitive threshold and is classified under goods in the industry-specific software category. The contract was signed on 30th March 2026 and commenced on 1st April 2026, concluding on 31st March 2028. The buying organisation, Merseytravel, acts as a sub-central public authority, with operations primarily conducted in Liverpool, UKD72 region.

This contract presents an opportunity for small and medium enterprises (SMEs) specialising in software development or digital solutions, particularly those with a focus on customer service technology. Businesses capable of delivering industry-specific applications that align with operational logistics could benefit from targeting similar procurement exercises. The successful development and deployment of the platform demonstrate that efficient, adaptable solutions for public service needs are highly valued and could lead to further opportunities within or beyond the transport sector.

## Notice

NotLost is a bespoke system used to register Found Items across different locations in the Merseytravel network. In parallel the system ingests Lost Item Enquiries from customers and supports our staff to identify, match and reunite customers with their personal items.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/028939-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £43,500 |
| Contracts value | £43,500 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MERSEYTRAVEL |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 1BP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Waterfront South |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | I'VE BEEN FOUND |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 30 Mar 2026 at 09:49 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/028939-2026
- 30 Mar 2026 at 09:37 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/028926-2026
- 30 Mar 2026 at 09:29 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/028915-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/028939-2026
  30th March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/028926-2026
  30th March 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/028915-2026
  30th March 2026 - Transparency notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-14129
  This procurement relates to the award of a call-off contract under the G-Cloud 14 for a bespoke digital solution supporting lost property services. The contract has been awarded to Not Lost for the design, implementation, and support of a cloud-based platform. The solution will be deployed by Merseytravel across its bus franchising network to enable customers to report and recover lost items efficiently. Key features include an online customer interface, automated matching of lost and found items, secure UK GDPR-compliant data handling, and back-office tools for operators. The contract was awarded via a compliant direct award process under G-Cloud 14, ensuring value for money and improved customer experience.

## Notice URLs

- http://notlost.com
- http://www.merseytravel.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067764. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067764.json.