---
title: "Arrears Management System - Income Analytics & Engagement Services (G-Cloud)"
ocid: "ocds-h6vhtk-0677cc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0677cc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0677cc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0677cc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "COTTSWAY HOUSING ASSOCIATION LIMITED"
published: "2026-03-30"
---

# Arrears Management System - Income Analytics & Engagement Services (G-Cloud)

Buyer: COTTSWAY HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-0677cc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0677cc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0677cc.json)

## Summary

The procurement process for the "Arrears Management System - Income Analytics & Engagement Services (G-Cloud)" was conducted by Cottsway Housing Association Limited, a Registered Provider of Social Housing based in Witney, United Kingdom. Utilising the G-Cloud 14 framework, this direct award process falls under the IT services industry category, specifically targeting consulting, software development, internet services, and support. The award for this contract was finalised on 30th March 2026, with a contract signed on 16th March 2026. It follows the procurement stage tagged as "award" using a limited procurement method without prior publication of a call for competition, all in compliance with Public Contracts Regulations 2015.

This tender presents significant growth opportunities for businesses specialising in IT services, particularly those with expertise in caseload management and income analytics. The awarded contract, valued at £199,600 GBP, involves the provision and support of the Voicescape Caseload Manager platform integrated with Allpay payment services. Given the focus on software development and customer engagement, companies with robust capabilities in these areas stand to benefit the most. Furthermore, the established framework agreement under G-Cloud 14 implies rigorous compliance and qualification, making it an attractive opportunity for businesses that have been pre-qualified to provide services under this framework.

## Notice

Provision of Voicescape Caseload Manager, Collections, Analytics & Engagement Services and Allpay integration.

### Lot Information

Lot 1

Provision, implementation and support of the Voicescape Caseload Manager platform, collections and income analytics services, customer engagement services and integration with Allpay payment services, delivered in accordance with the G-Cloud 14 framework terms.

Options: Duration of contract is an initial 36 months with an option to extend to 12 months

### Procurement Information

This procurement has been conducted through the Crown Commercial Service (CCS) G Cloud 14 Framework Agreement, which is fully compliant with the Public Contracts Regulations 2015 (PCR2015). In accordance with Regulation 33, contracting authorities may award contracts under an established framework agreement without the need to publish a separate call for competition, provided that the framework was itself procured in line with PCR2015 and that the call off is made in accordance with its terms. G Cloud 14 is a PCR2015?compliant framework that has been openly tendered and advertised in the Find a Tender Service (FTS). All suppliers appointed to the framework have already been subject to the necessary competition, qualification, and compliance checks. The framework explicitly permits direct award and/or further competition processes within its scope. As such, the use of the negotiated procedure without prior publication is lawful because the requirement is being procured through a valid framework agreement that has already satisfied the obligations of transparency, competition, and equal treatment. The call off has been carried out strictly in line with the G Cloud 14 framework rules. No material modifications have been made that would constitute a new procurement. For these reasons, the contracting authority is permitted under PCR2015 to proceed without publishing an additional call for competition, as the use of the framework provides the necessary legal basis and ensures compliance with the relevant procurement regulations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029083-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 16 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £199,600 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COTTSWAY HOUSING ASSOCIATION LIMITED |
| Locality | WITNEY |
| Post town | Oxford |
| Postcode | OX28 4YG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | West Oxfordshire |
| Electoral ward | Witney South |
| Westminster constituency | Witney |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Mar 2026 at 12:24 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029083-2026

## Notice URLs

- https://www.cottsway.co.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0677cc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0677cc.json.