--- title: "Provision of an IT Service Management (ITSM) Solution" ocid: "ocds-h6vhtk-0677f9" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0677f9" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0677f9.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0677f9.json" source: "Find A Tender Service" current_stage: "Award" buyer: "NORTHERN IRELAND ASSEMBLY COMMISSION" published: "2026-07-28" --- # Provision of an IT Service Management (ITSM) Solution Buyer: NORTHERN IRELAND ASSEMBLY COMMISSION Current stage: Award OCID: ocds-h6vhtk-0677f9 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0677f9) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0677f9.json) ## Summary The Northern Ireland Assembly Commission has conducted an open procurement process for the provision of a centralised, cloud-based IT Service Management (ITSM) solution, capturing various industry-specific and related software services. The contracting process has reached the award and contract stages, with Alemba Ltd. being the successful supplier. The procurement, based in Belfast, United Kingdom, under the legal framework of UKPGA 2023/54, aims to enhance operational efficiency and service delivery through automation and integrated workflows. Contract details were finalised on July 24, 2026, for a term starting July 29, 2026, and concluding on July 28, 2030, with a gross value of £502,800. This procurement presents substantial opportunities for IT businesses specialising in cloud-based solutions, particularly those offering Commercial Off-the-Shelf software. Organisations proficient in providing support, service management, and working with modern automation technologies stand to benefit. With an open procedure, this tender typically encourages participation from small and medium-sized enterprises (SMEs), making it appealing for companies that focus on improving organisational resilience and operational efficiency. The successful delivery of this project could enhance the company's portfolio and lead to future opportunities in public sector IT transformations. ## Notice The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: * Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. * Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. * Streamline service delivery through automation and integrated workflows. * Improve organisational resilience via knowledge base development and smarter incident management. * Offer real-time reporting and analytics for improved decision-making. * Enable accurate, organisation-wide asset visibility and control. * Ensure change control policies and procedures are adhered to, with improved governance and documentation. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/071236-2026 | | Notice type | UK7 - Contract Details Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Jul 2026 | | Submission deadline | 28 Apr 2026 | | Future notice date | Not specified | | Award date | 7 Jul 2026 | | Contract period | 28 Jul 2026 - 28 Jul 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £419,000 | | Lots value | £419,000 | | Awards value | £419,000 | | Contracts value | £419,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Complete | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHERN IRELAND ASSEMBLY COMMISSION | | Locality | BELFAST | | Post town | Northern Ireland | | Postcode | BT4 3XX | | Country | Northern Ireland | | ITL 1 | TLN Northern Ireland | | ITL 2 | TLN0 Northern Ireland | | ITL 3 | TLN06 Belfast | | Local authority | Belfast | | Electoral ward | Stormont | | Westminster constituency | Belfast East | | Delivery location | TLN06 Belfast | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ALEMBA | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48100000 - Industry specific software package - 48460000 - Analytical, scientific, mathematical or forecasting software package - 48480000 - Sales, marketing and business intelligence software package - 48900000 - Miscellaneous software package and computer systems - 72222300 - Information technology services - 72260000 - Software-related services ## Release History - 28 Jul 2026 at 12:53 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/071236-2026 - 8 Jul 2026 at 13:50 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/064296-2026 - 9 Apr 2026 at 14:12 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032514-2026 - 9 Apr 2026 at 12:59 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032423-2026 - 30 Mar 2026 at 13:49 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/029172-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/071236-2026 28th July 2026 - Contract details notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/064296-2026 8th July 2026 - Contract award notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/032514-2026 9th April 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/032423-2026 9th April 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/029172-2026 30th March 2026 - Tender notice on Find a Tender ## Notice URLs - https://www.delta-esourcing.com/respond/63VCRU3P82 - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0677f9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0677f9.json.