---
title: "Tenant Satisfaction Measures - Perception Surveys"
ocid: "ocds-h6vhtk-06781e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06781e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06781e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06781e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ORBIT GROUP LIMITED"
published: "2026-03-30"
---

# Tenant Satisfaction Measures - Perception Surveys

Buyer: ORBIT GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-06781e

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06781e)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06781e.json)

## Summary

The procurement process titled "Tenant Satisfaction Measures - Perception Surveys" was undertaken by ORBIT GROUP LIMITED, a sub-central government public authority based in Coventry, United Kingdom. The process, which operated under a limited competition method termed 'below threshold,' involved the provision of survey services across multiple UK regions. This award stage was completed on 30th March 2026, with the contract commencing on 1st April 2026, and is set to conclude by March 31, 2028, with the possibility of a one-year extension. The procurement targeted the services industry category, providing a valuable opportunity in surveying and customer research.

This tender offers substantial opportunities for businesses specialising in survey services and customer satisfaction measurement to engage in a project valued at £124,104. Such a contract can significantly benefit SMEs like OPINION RESEARCH SERVICES LIMITED, the awarded supplier. With a broad regional scope covering various UK areas, businesses capable of efficiently deploying and managing large-scale, telephone-based customer interviews are particularly well-suited to compete in this space. Furthermore, companies with the infrastructure to support potential contract variations or renewals can leverage this arrangement to foster long-term growth.

## Notice

Contract is for delivery of around 3000 customer telephone interviews annually on our behalf, as part of our programme of Tenant satisfaction measure (TSM) perceptions survey. The contract will commence from 1st April 2026.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029237-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 12 Mar 2026 |
| Contract period | 31 Mar 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £103,420 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ORBIT GROUP LIMITED |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV3 2SU |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | Wyken |
| Westminster constituency | Coventry East |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | OPINION RESEARCH SERVICES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 30 Mar 2026 at 14:48 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/029237-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/029237-2026
  30th March 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-13316
  Tenant Satisfaction measures-Perception Surveys - Contract

## Notice URLs

- http://www.ors.org.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents
- https://www.orbit.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06781e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06781e.json.