---
title: "NHSE(East of England)Healthcare Services Norfolk prisons & L&D Norfolk & Suffolk. HMP Norwich, HMP Bure and HMP Wayland Psychosocial Substance Misuse Services"
ocid: "ocds-h6vhtk-067849"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067849"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067849.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067849.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2026-03-30"
---

# NHSE(East of England)Healthcare Services Norfolk prisons & L&D Norfolk & Suffolk. HMP Norwich, HMP Bure and HMP Wayland Psychosocial Substance Misuse Services

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-h6vhtk-067849

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067849.json)

## Summary

The procurement process conducted by NHS England focuses on the urgent award for healthcare services at Norfolk prisons, namely HMP Norwich, HMP Bure, and HMP Wayland. The contract, valued at £1,259,781, has been awarded to Phoenix Futures, providing psychosocial substance misuse services within the health services industry category. This award procedure was completed under a regulation that allows for emergency contract awards due to unforeseeable circumstances, bypassing the usual competitive tender process. The contract is slated to commence on 1st April 2026 until 31st March 2027 with an option to extend for another 12 months, ensuring the continuity of essential healthcare for a high-risk custodial environment. The procurement method employed was a limited one without prior publication, as necessitated by the urgent circumstances to avoid disruptions in critical healthcare delivery.

This tender presents a unique opportunity for businesses with expertise in healthcare service delivery within secure environments to establish themselves as pivotal partners of public health initiatives. Businesses familiar with the complexities of providing essential services in custodial settings, particularly those that can navigate staff security clearance requirements efficiently, are best positioned to compete in this niche sector. With the potential to extend the contract, organisations that demonstrate reliability and the ability to maintain service quality under pressured timelines can leverage this opportunity for sustained growth and partnership with NHS England.

## Notice

This notice is confirmation of an urgent award under Regulation 14 having been made due to unforeseeable circumstances not attributable to the Relevant Authority.

The services are healthcare services at HMP Norwich, HMP Bure, HMP Wayland and are to ensure uninterrupted access to essential primary care, mental health, and substance misuse services in a high risk custodial environment, while giving commissioners the stability needed to design a robust longer term commissioning plan.

### Lot Information

Lot 1

This notice is confirmation of an urgent award under Regulation 14 having been made due to unforeseeable circumstances not attributable to the Relevant Authority.

The services are healthcare services at HMP Norwich, HMP Bure, HMP Wayland and are to ensure uninterrupted access to essential primary care, mental health, and substance misuse services in a high risk custodial environment, while giving commissioners the stability needed to design a robust longer term commissioning plan.

The contract period is for 12 months -commencing on 1st April 2026 until 31st March 2027 with an option to extend for a further period of up to 12 months 

Total contract value is PS1,259,781.

Options: The contract period is for 12 months -commencing on 1st April 2026 until 31st March 2027 with an option to extend for a further period of up to 12 months to ensure the continuity of essential services while NHS England concludes a live competitive process in accordance with the Provider selection Regime (PSR).

### Procurement Information

This contract has been awarded under Regulation 14 urgent circumstances provision of the Provider selection Regime (PSR). This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations2023. For the avoidance of doubt, the provisions of the Procurement Act Regulations 2023 do not apply to this award. 

Justification for Urgent Award: 
NHS England has a statutory duty to commission healthcare services in places of detention; failure to award this contract would be a breach of this duty and result in harm to this vulnerable patient group as there would be no alternative accessible healthcare services. The rationale for selecting the proposed provider is that as the incumbent provider they would be able to continue the service delivery with no interruptions. No other provider could safely mobilise without increasing risk to patients. Alternative providers would not be able to mobilise safely in less than 2 months given the complexity and likely staffing issues that would be caused by a change in provider. All staff need to have security clearance which takes 6-8 weeks meaning there is insufficient time for a new provider to mobilise a workforce to deliver services from 1st April 2026.

Justification for Contract Length: 
The contract period is for 12 months -commencing on 1st April 2026 until 31st March 2027 with an option to extend for a further period of up to 12 months to ensure the continuity of essential services while NHS England concludes a live competitive process in accordance with the Provider selection Regime (PSR). A 12 month duration is required to ensure sufficient time and ability to:* conclude an ongoing/live competitive process* allow to safely mobilise future service arrangements, minimising transition risks and protecting patient safety. 

Given the scale and pace of ongoing transformation across NHS organisations, any transition to new contractual arrangements carries an inherent risk of disrupting service continuity. Such disruption may compromise commissioners' ability to effectively manage change and increases the likelihood of critical processes being overlooked, which could ultimately place patients at risk. 

This decision was approved by Public Health Oversight Group on 9thFebruary, 2026
There are no conflicts or potential conflicts of interest.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029308-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,259,781 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 8UG |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI45 Lambeth |
| Local authority | Lambeth |
| Electoral ward | Waterloo & South Bank |
| Westminster constituency | Vauxhall and Camberwell Green |
| Delivery location | TLH15 Norwich and East Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX FUTURES |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 30 Mar 2026 at 15:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029308-2026

## Notice URLs

- https://www.ardengemcsu.nhs.uk/
- https://www.england.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067849. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067849.json.