---
title: "002282 - Preliminary Market Engagement (PME) for Welfare Rights Case Management System"
ocid: "ocds-h6vhtk-067937"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067937"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067937.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067937.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "DURHAM COUNTY COUNCIL"
published: "2026-03-31"
---

# 002282 - Preliminary Market Engagement (PME) for Welfare Rights Case Management System

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-067937

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067937)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067937.json)

## Summary

Durham County Council is currently in the planning stage of a procurement process for its Welfare Rights Case Management System, titled "002282 - Preliminary Market Engagement (PME) for Welfare Rights Case Management System." The council operates within the sub-central government sector and aims to procure industry-specific software, focusing on cloud-based solutions to enhance its Welfare Rights service. The process is located in the UKC14 region of the United Kingdom, specifically in Durham. Key dates include a deadline for preliminary market engagement responses set for 22nd April 2026, with a system go-live expected by 1st April 2027. Interested parties can access relevant documents and submit responses through the Open Portal.

This tender presents an opportunity for businesses specialising in cloud-based software solutions, particularly those equipped to develop case management systems. Companies with expertise in welfare rights case management can contribute to the enhancement of benefit advisory and support services in County Durham. Providers capable of delivering end-to-end systems that accommodate multiple client referrals over time are well-suited for this opportunity. Businesses responsive to preliminary market engagement can position themselves favourably in the procurement process, aiding growth through public sector partnerships.

## Notice

Durham County Council (DCC) are looking to explore the market options for a cloud based Welfare Rights Case Management System. System go live is expected to commence 1st April 2027. Durham County Council deliver an in-house Welfare Rights service, providing benefit advice and support to the residents of County Durham. The service is accessed via professional in-house referrals for adults and children, carers, support to reduce homelessness, sensory support, supported housing, kinship carers, leaving care, transitions and suicide prevention. The service receives circa 3500 referrals per annum of which, crica 2000 are for those with a cancer diagnosis through our dedicated Macmillan service. The service offers, welfare benefits advice, support to apply for benefits, completion of mandatory reconsideration, submission of appeals, appeals to the Upper Tribunal and signposting to additional support services if appropriate. Welfare Rights require an end to end system for the management of individuals' cases with multiple referrals per client over a period over years eg. a client is re-referred or self refers following an initial piece of completed work.

### Planning Information

Interested providers are invited to respond to a written questionnaire as part of preliminary market engagement. The documents can be accessed free of charge by registering on the Open Portal at www.open-uk.org and submissions must be made via the Open Portal. 
The deadline for responses is 22nd April 2026 at 12noon.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029693-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | 19 Jun 2026 |
| Award date | Not specified |
| Contract period | 30 Sep 2026 - 30 Sep 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £75,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5WB |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Framwellgate and Newton Hall |
| Westminster constituency | City of Durham |
| Delivery location | TLC14 Durham |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 31 Mar 2026 at 12:54 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/029693-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/029693-2026
  31st March 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.durham.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067937. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067937.json.