---
title: "On-train Wi-Fi support services and Customer landing page"
ocid: "ocds-h6vhtk-0679bf"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0679bf"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0679bf.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0679bf.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE CHILTERN RAILWAY COMPANY LIMITED"
published: "2026-03-31"
---

# On-train Wi-Fi support services and Customer landing page

Buyer: THE CHILTERN RAILWAY COMPANY LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-0679bf

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## Summary

The procurement process initiated by THE CHILTERN RAILWAY COMPANY LIMITED involves a direct award for on-train Wi-Fi support services and customer landing page solutions, primarily targeting the rail transport industry across various UK regions including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK. Situated in Sunderland, United Kingdom, this procurement is at the award stage dated 31 March 2026, with the contract commencing on 1 May 2026 and potentially extending until 30 April 2031, or up to an additional year should an agreement for renewal be reached. This procurement falls under the utilities special regime and is classified as a service, with a total contract value of £2,500,000 GBP. The tender process follows a direct procurement method due to the unique technical knowledge and intellectual property rights held by Icomera UK Limited, enabling them to provide essential on-board Wi-Fi services for Chiltern fleets.

The contract presents strategic growth opportunities for businesses in the telecommunications and digital services sectors, particularly those specialising in internet services and browsing software packages. Companies with expertise in integrated digital train systems, network design, or passenger Wi-Fi technology may find prospects in adapting the services, as modifications to the on-train Wi-Fi system might be required if components become obsolete. Although the direct award limits competitive bidding due to exclusive intellectual property rights, enterprises with similar technological capabilities could explore potential collaborations with Icomera UK Limited or identify emerging needs within the rail industry for future competitive tenders.

## Notice

On train passenger Wi-Fi internet connectivity, ongoing support services for all Chiltern fleets, and additional passenger landing page for Class 196 and Mk5a fleets.

### Procurement Information

Icomera UK Limited are the original equipment manufacturer of the Mobile Application Router utilised in their integrated onboard network system architecture design. Icomera also supplied the active onboard network equipment and the integrated Digital Train to the rolling stock manufacturer for the class 196 and Mk5a fleets enabling the Passenger Wi-Fi services. The Icomera onboard network equipment is the only Wi-Fi equipment which has been approved for use on these rolling stock fleets. Icomera are the OEM supplier for the onboard network which was retrospectively designed and installed previously on the class 165 and 168 Fleets. Icomera therefore have all the technical knowledge and own certain IPR on how the integrated Digital Train and Passenger Wi-Fi system is designed and implemented. Due to the integrated design and rolling stock manufacturer approvals, there is no other suitable alternative.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029899-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Mar 2026 |
| Contract period | 30 Apr 2026 - 30 Apr 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £2,500,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CHILTERN RAILWAY COMPANY LIMITED |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR3 3XP |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Doxford |
| Westminster constituency | Houghton and Sunderland South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ICOMERA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48221000 - Internet browsing software package
- 72400000 - Internet services

## Release History

- 31 Mar 2026 at 14:51 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/029899-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/029899-2026
  31st March 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://www.icomera.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0679bf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0679bf.json.