---
title: "Your Bus Journey Survey 2026/2027"
ocid: "ocds-h6vhtk-0679db"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0679db"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0679db.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0679db.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRANSPORT FOR WALES"
published: "2026-04-22"
---

# Your Bus Journey Survey 2026/2027

Buyer: TRANSPORT FOR WALES  
Current stage: Award  
OCID: ocds-h6vhtk-0679db

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0679db)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0679db.json)

## Summary

Transport for Wales has recently completed a procurement process for the "Your Bus Journey Survey 2026/2027" project. This contract was awarded directly to Transport Focus, a recognised leader in benchmarking surveys related to customer satisfaction in the transportation industry. The decision to award the contract directly was due to the specialised nature of the survey, for which no equivalent industry-standard alternative was available. The procurement method was direct and below the competition threshold, facilitating swift action to meet operational timelines. The contract period commenced on 22nd April 2026, with planned completion on 31st August 2027. The survey spans services across the UK, contributing to comprehensive benchmarking throughout Wales and maintaining adherence to Welsh devolved regulations.

This tender presents an opportunity for businesses with expertise in transportation consultancy, survey execution, and data analysis to gain insights into customer satisfaction levels across the UK. While large-scale enterprises like Transport Focus are currently contracted due to their established capability in this niche sector, smaller businesses can benefit by positioning themselves as potential collaborators or subcontractors for future tenders. The survey results could influence service improvements, creating further demand for analytical skills and consultancy services in the long-term. Businesses that focus on transportation, marketing, and customer insight analysis are well-suited to engage with such future opportunities, whether through direct contracts or collaboration with main contractors.

## Notice

Transport for Wales has awarded a contract directly to Transport Focus for participation in the 2026/27 "Your Bus Journey" survey. Transport Focus is the sole provider of this nationally recognised benchmarking survey, and no alternative suppliers can deliver equivalent industry-standard participation. The direct award enables TfW to gather vital customer satisfaction insights, maintain UK-wide benchmarking, and meet operational timescales ahead of the April 2026 survey commencement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036411-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Mar 2026 |
| Contract period | 21 Apr 2026 - 31 Aug 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £124,980 |
| Contracts value | £124,980 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRANSPORT FOR WALES |
| Locality | PONTYPRIDD |
| Post town | Cardiff |
| Postcode | CF37 4TH |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL51 Central Valleys and Bridgend |
| Local authority | Rhondda Cynon Taf |
| Electoral ward | Pontypridd Town |
| Westminster constituency | Pontypridd |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRANSPORT FOCUS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79000000 - Business services: law, marketing, consulting, recruitment, printing and security

## Release History

- 22 Apr 2026 at 08:42 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/036411-2026
- 7 Apr 2026 at 08:07 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/031255-2026
- 31 Mar 2026 at 15:15 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/029938-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/036411-2026
  22nd April 2026 - Contract details notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/031255-2026
  7th April 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/029938-2026
  31st March 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://tfw.wales/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0679db. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0679db.json.