---
title: "Out of Hours Telephone Answering Service"
ocid: "ocds-h6vhtk-067a65"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067a65"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067a65.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067a65.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BROADLAND HOUSING ASSOCIATION LIMITED"
published: "2026-06-09"
---

# Out of Hours Telephone Answering Service

Buyer: BROADLAND HOUSING ASSOCIATION LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-067a65

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## Summary

The procurement process for the "Out of Hours Telephone Answering Service" contract was initiated by Broadland Housing Association Limited, located at Norwich City Football Club, South Stand, Carrow Road, Norwich, in partnership with Orwell Housing Association Limited, based in Ipswich. The process followed an open procedure to source a supplier for telephone answering services required during out-of-hours and specific meetings. The procurement was categorised under services within the telecommunications industry, specifically focusing on telephone-answering and call centre services. The tendering stage was completed with the final award given on 9th June 2026. The contract, valued at £180,000, is set to commence on 30th September 2026 and could extend up to 29th September 2030, with an optional two-year extension at the discretion of both housing associations.

This procurement presents significant opportunities for businesses, particularly those specializing in telecommunications and call centre operations. SMEs stand a strong chance, as evidenced by the final stage bids, where five out of seven were from SMEs. The process values quality and price, with criteria focusing on written submissions, interviews, and pricing efficiency. Companies with robust capabilities in managing telephone services and providing reliable support to enhance housing association operations can greatly benefit from engaging in such contracts, thereby expanding their service portfolios and client base. The collaboration between Broadland and Orwell Housing Associations signifies a stable partnership aimed at improving service delivery in their respective localities.

## Notice

Broadland's and Orwell's spend during 2024/25 on the out of hours telephone service was approx. PS45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right to engage additional suppliers in this area of work, should this be necessary, in order to achieve our aims and objectives. Broadland and Orwell wish to appoint the same out of hours supplier for this contract. Broadland and Orwell would have each have their own individual contract with the successful supplier. Out of Hours Telephone Answering Service. Telephone answering service is also required at times when Broadland and/or Orwell have team meetings, team building events or other meetings as needed.

### Lot Information

Lot 1

Renewal: An optional two year extension option (at the sole direction of Broadland and Orwell).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/054265-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Jun 2026 |
| Submission deadline | 5 May 2026 |
| Future notice date | Not specified |
| Award date | 8 Jun 2026 |
| Contract period | 29 Sep 2026 - 29 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | £180,000 |
| Awards value | £180,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BROADLAND HOUSING ASSOCIATION LIMITED |
| Additional buyers | ORWELL HOUSING ASSOCIATION LIMITED |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1HU |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH62 Ipswich |
| Local authority | Ipswich |
| Electoral ward | Gipping |
| Westminster constituency | Ipswich |
| Delivery location | TLH1 East Anglia |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NORSE GROUP SERVICES |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64214200 - Telephone switchboard services
- 79510000 - Telephone-answering services
- 79512000 - Call centre

## Release History

- 9 Jun 2026 at 11:49 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/054265-2026
- 1 Apr 2026 at 09:40 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/030195-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/054265-2026
  9th June 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/030195-2026
  1st April 2026 - Tender notice on Find a Tender

## Notice URLs

- https://www.broadlandgroup.org/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067a65. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067a65.json.