---
title: "Civica Keystone Renewal 2026"
ocid: "ocds-h6vhtk-067ae6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067ae6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067ae6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067ae6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTH TYNESIDE BOROUGH COUNCIL"
published: "2026-04-01"
---

# Civica Keystone Renewal 2026

Buyer: NORTH TYNESIDE BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-067ae6

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## Summary

North Tyneside Borough Council has completed a procurement process for the extension of the Civica Keystone software, critical for managing compliance with building standards for council houses. The procurement falls under the software programming and consultancy services category. The process was conducted using a limited procurement method, with the award procedure commencing on 28 February 2026 and conducted without prior publication of a call for competition. The awarded contract, valued at £36,947.50 GBP, ensures the continuation of Keystone services until the broader NEC platform is ready for implementation, addressing the council's housing compliance needs.

This tender presents opportunities for businesses specialising in software services, particularly those capable of supporting legacy systems during transitions to newer technology platforms. Companies experienced in offering consultancy and programming services, especially within the public sector, could find prospects for collaboration during such transitional phases in compliance-related software. The procurement method indicates potential for future engagements where continuity and adherence to strategic digital plans are paramount, catering to businesses that provide robust, scalable, and economically feasible technology solutions.

## Notice

North Tyneside Council require an extension of the Civica product, Keystone manage compliance with building standards for council houses. Keystone is built on older technology and the expectation is that the overarching NEC product would replace this current service when this is ready.

### Lot Information

Lot 1

North Tyneside Council have direct awarded through the Crown Commercial Services Vertical Applications Solutions Framework. Following the overarching NEC product as previously procured, the Authority needed to reprocure for an additional year with Keystone to ensure the product remains functional until the wider NEC product is ready for use.

### Procurement Information

North Tyneside Council intends to award a 12-month extension to the existing Civica Keystone system, which provides essential functionality for managing building safety and compliance across the Council's housing stock. The current Keystone contract is due to expire on 27 February 2026. Keystone is an incumbent, business-critical system built on legacy technology. The Council's strategic plan is to transition this functionality to the NEC platform once that solution is fully ready for implementation. Procuring an alternative system for a short interim period would require significant implementation effort, data migration, configuration, and staff retraining, all of which would be disproportionate to the short contract duration and would not represent value for money. A quotation has been obtained from Civica UK Ltd, the incumbent supplier, for a 12-month extension of the existing service. Following a review of operational requirements and the planned migration to NEC, extending the current Keystone provision is the only viable option that ensures: - continuity of statutory building safety and compliance functions - avoidance of unnecessary implementation and transition costs - protection of data integrity during the planned system migration - uninterrupted service delivery to support the Council's housing responsibilities On this basis, the Council has determined that extending the existing Keystone contract with Civica UK Ltd for a further 12 months represents the most appropriate, proportionate, and economically advantageous solution. The direct award is therefore justified to maintain continuity of service during the transition to the NEC product.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030445-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £36,947 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH TYNESIDE BOROUGH COUNCIL |
| Locality | NORTH TYNESIDE |
| Post town | Newcastle upon Tyne |
| Postcode | NE27 0BY |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | North Tyneside |
| Electoral ward | Shiremoor |
| Westminster constituency | Cramlington and Killingworth |
| Delivery location | TLC22 Tyneside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72200000 - Software programming and consultancy services

## Release History

- 1 Apr 2026 at 13:59 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/030445-2026

## Notice URLs

- https://www.northtyneside.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067ae6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067ae6.json.