---
title: "Customer Voice Model Improvements"
ocid: "ocds-h6vhtk-067bcc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067bcc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067bcc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067bcc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CLARION HOUSING GROUP"
published: "2026-04-02"
---

# Customer Voice Model Improvements

Buyer: CLARION HOUSING GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-067bcc

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067bcc)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067bcc.json)

## Summary

The procurement process for "Customer Voice Model Improvements" was conducted by Clarion Housing Group, a prominent public authority based in London, United Kingdom. The contract was awarded in the services category on 2nd April 2026, under a limited competition method designated as below threshold. The tender has been completed, covering operations from 16th February to 31st March 2026, with the total gross contract value being £33,630. The primary focus is on enhancing business analysis consultancy services, which falls under the CPV code 72221000.

This tender creates growth opportunities for consultancy businesses, especially those specialising in business analysis, given its focus on improving the customer voice model. Altair Consultancy & Advisory Service Ltd, an SME, successfully competed and secured the contract, which underscores potential prospects for similar sized entities. Firms with expertise in service delivery within the public sector in London may find ample opportunities through their participation in similar procurement processes initiated by sub-central government authorities like Clarion Housing Group.

## Notice

Customer Voice Model Improvements Model Review

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/030882-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Below threshold - limited competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 13 Feb 2026 |
| Contract period | 16 Feb 2026 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £28,025 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CLARION HOUSING GROUP |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 7QX |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI36 Camden |
| Local authority | Camden |
| Electoral ward | Regent's Park |
| Westminster constituency | Holborn and St Pancras |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALTAIR CONSULTANCY & ADVISORY SERVICE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72221000 - Business analysis consultancy services

## Release History

- 2 Apr 2026 at 12:21 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/030882-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/030882-2026
  2nd April 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.clarionhg.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067bcc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067bcc.json.