--- title: "NHS Bristol, North Somerset, South Gloucestershire ICB MSK13/22/getUBetter" ocid: "ocds-h6vhtk-067d3f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067d3f" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067d3f.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067d3f.json" source: "Find A Tender Service" current_stage: "Award" buyer: "NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE INTEGRATED CARE BOARD" published: "2026-06-15" --- # NHS Bristol, North Somerset, South Gloucestershire ICB MSK13/22/getUBetter Buyer: NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE INTEGRATED CARE BOARD Current stage: Award OCID: ocds-h6vhtk-067d3f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067d3f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067d3f.json) ## Summary NHS Bristol, North Somerset, and South Gloucestershire Integrated Care Board has awarded a contract under the Provider Selection Regime for the provision of "getUBetter", a digital self-management platform addressing common MSK injuries and conditions across the local healthcare system. This service falls under the health services industry category and covers multiple regions in the UK, specifically Bristol and surrounding areas. As per the contract signed on 8th May 2026, the agreement runs from 1st April 2026 to 31st March 2028, with a possible extension contingent on future funding. The direct award procurement process was utilized, bypassing the Public Contracts Regulations 2015 due to the PSR directives, and the contract value is £206,692 excluding VAT. The "getUBetter" project presents significant opportunities for businesses specializing in health technology and digital health services, especially those with innovative solutions for patient self-management and healthcare app development. Companies that excel in integrating digital health tools with existing care pathways, and those adept at collaborative service delivery, will find themselves in a strong position. This initiative underscores the demand for high-quality, innovative solutions that offer sustainable services while addressing health inequalities and promoting social value. Small and medium-sized enterprises (SMEs) with proven agility and expertise in developing intuitive, evidence-based content for healthcare apps are particularly well-suited to engage with this contract. ## Notice getUBetter's digital service is a self-management platform available across primary, secondary and community care in BNSSG, supporting patients with all common MSK injuries and conditions. Patients can be and are directed to the app at many points during their MSK management pathway e.g. when seen in primary care, attending MSKi service, whilst on waiting list to attend MSK physiotherapy (links provided in waiting well letters) and during/post physiotherapy intervention. getUBetter is co-designed with patients, clinicians, commissioners and research partners. They maintain a cycle of design, test, assess, modify and improve to make sure that content and flow is intuitive and helps people to self-manage their recovery and general health. getUBetter is a class 1 medical device and DTAC certified. It complies with NHS Clinical safety and information governance standards. The getUBetter content is based to the latest evidence and behaviour change techniques, and self-management pathways are signed off and approved by clinical teams. The platform is locally configured to an ICB MSK pathway and is regularly updated. The App is designed to be given as part of routine care and has multiple layers of risk management. It provides safe self-management but will advise patients to seek help if needed. getUBetter provides personalised support that is responsive to how a patient is feeling and targeted to their recovery journey and lived experience. It enables patients to choose the right pathway for themselves and provide them with choice on how to self-manage their condition in relation to their local circumstances and environment. getUBetter has been approved for funding for 2 years. ### Lot Information Lot 1 NHS Bristol, North Somerset and South Gloucestershire ICB are using this notice as an intention to award notice. Direct Award C has been used for the award of this contract. The existing provider is satisfying the original contract and will likely satisfy the proposed new contract. The services provided are the service specification are not changing considerably. getUBetter's digital self-management platform has been available across primary, secondary and community care in BNSSG, supporting patients with all common MSK injuries and conditions. Patients can be and are directed to the app at many points during their MSK management pathway e.g. when seen in primary care, attending MSKi service, whilst on waiting list to attend MSK physiotherapy (links provided in waiting well letters) and during/post physiotherapy intervention. getUBetter is a class 1 medical device and DTAC certified. It complies with NHS Clinical safety and information governance standards. The getUBetter content is based to the latest evidence and behaviour change techniques, and self-management pathways are signed off and approved by clinical teams. The platform is locally configured to an ICB MSK pathway and is regularly updated. The App is designed to be given as part of routine care and has multiple layers of risk management. It provides safe self-management but will advise patients to seek help if needed. getUBetter provides personalised support that is responsive to how a patient is feeling and targeted to their recovery journey and lived experience. They enable patients to choose the right pathway for themselves and provide them with choice on how to self-manage their condition in relation to their local circumstances and environment. The contract has been awarded for the period 2 years with a provision for extension included should funding become available at the end of the contract length. The lifetime value of the 2 year contract is PS206,682. There is no change to service provision within the new contract. This procurement has been carried out by NHS South, Central and West Commissioning Support Unit (SCW) on behalf of the Commissioners. NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board (ICB) and Gloucestershire ICB are currently working together in a formal "clustering" arrangement to prepare for their merger into a single, new organisation (name to be confirmed), effective from 1st April 2027. ### Procurement Information This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to the relevant authority by 17th April 2026 (8 working days following publication of intention to award notice)]. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/056201-2026 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Limited | | Procurement method details | Award procedure without prior publication of a call for competition | | Tender suitability | Not specified | | Awardee scale | SME | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 15 Jun 2026 | | Submission deadline | Not specified | | Future notice date | Not specified | | Award date | 20 Feb 2026 | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | £206,692 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS BRISTOL, NORTH SOMERSET AND SOUTH GLOUCESTERSHIRE INTEGRATED CARE BOARD | | Locality | BRISTOL | | Post town | Bristol | | Postcode | BS1 6AG | | Country | England | | ITL 1 | TLK South West (England) | | ITL 2 | TLK5 West of England | | ITL 3 | TLK51 Bristol, City of | | Local authority | Bristol, City of | | Electoral ward | Central | | Westminster constituency | Bristol Central | | Delivery location | TLK11 Bristol, City of, TLK12 Bath and North East Somerset, North Somerset and South Gloucestershire | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | GETUBETTER | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85100000 - Health services ## Release History - 15 Jun 2026 at 12:46 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/056201-2026 - 7 Apr 2026 at 14:49 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031584-2026 ## Notice URLs - https://bnssg.icb.nhs.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067d3f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067d3f.json.