---
title: "IT Service Management"
ocid: "ocds-h6vhtk-067d6f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067d6f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067d6f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067d6f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FLAGSHIP HOUSING LIMITED"
published: "2026-04-08"
---

# IT Service Management

Buyer: FLAGSHIP HOUSING LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-067d6f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067d6f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067d6f.json)

## Summary

The procurement process for an "IT Service Management" solution was conducted by Flagship Housing Limited, a public authority based in Norwich, United Kingdom. The process pertained to the services industry category and was executed under a direct procurement method due to its classification as a below-threshold, non-competitive process. The procurement culminated in an award to the supplier, TOPdesk UK Limited, on 2nd April 2026, with the contract running from 1st May 2026 to 30th April 2027. The contract value was £63,789.72, exclusive of VAT, and involves the provision of software package and support services across the UKH1 region in the UK.

This tender represents a significant opportunity for businesses specialising in IT software packages and information systems, particularly those capable of delivering comprehensive system and support services. SMEs like TOPdesk UK Limited, who possess the necessary expertise in IT service management solutions, are well-positioned to benefit from such opportunities. The contract invites businesses to expand their service offerings within the UK, catering to essential public authority needs and potentially fostering long-term collaborations with organisations like Flagship Housing Limited.

## Notice

Provision of an IT Service Management solution

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031691-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Below threshold - without competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 1 Apr 2026 |
| Contract period | 30 Apr 2026 - 30 Apr 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £63,789 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FLAGSHIP HOUSING LIMITED |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 1PD |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Thorpe Hamlet |
| Westminster constituency | Norwich South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48000000 - Software package and information systems
- 48517000 - IT software package
- 72250000 - System and support services

## Release History

- 8 Apr 2026 at 07:29 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/031691-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/031691-2026
  8th April 2026 - Contract details notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067d6f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067d6f.json.