---
title: "Support to deliver a focused, operational review-Long-Term Care & Support Service in Medway Council"
ocid: "ocds-h6vhtk-067e7f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067e7f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067e7f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067e7f.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA)"
published: "2026-04-09"
---

# Support to deliver a focused, operational review-Long-Term Care & Support Service in Medway Council

Buyer: IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA)  
Current stage: Tender  
OCID: ocds-h6vhtk-067e7f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067e7f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067e7f.json)

## Summary

The Improvement and Development Agency for Local Government (IDeA) has initiated an open tender for a consultancy service to conduct an operational review of the Long-Term Care and Support Service for Medway Council. This procurement, scheduled for completion between 7 May 2026 and 24 July 2026, focuses on the social services sector, specifically involving social work and related services. Located in Medway, UK, the review aims to address and mitigate the backlog in service reviews, improve workforce deployment, and reduce statutory risks by providing strategic recommendations. The deadline for tender submission is 29 April 2026, following the enquiry period which closes on 21 April 2026. The procurement process is below the financial threshold, valued at £19,680 GBP, with details accessible through the Panacea procurement portal.

This tender creates significant opportunities for businesses with expertise in adult social care, particularly those familiar with regulatory frameworks and adept at causal analysis and data-driven reviews. Organisations that have experience working alongside local government bodies to enhance service delivery and compliance stand to benefit. The contract is particularly suited for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) that can demonstrate a robust methodology for operational assessments and delivering actionable insights to public sector entities. By engaging in this project, businesses can position themselves as key contributors to improving public services, thereby expanding their presence and impact within the public sector landscape.

## Notice

PCH wish to procure an operational review of the Long-term care and Support Service on behalf of Medway council to enable * A clear understanding of why the large backlog of reviews persists (further described below) * Evidence-based options to restore compliance and performance and variability of experience * A realistic plan to reduce the backlog at pace * Improved workforce deployment and operational grip * Reduced statutory and regulatory risk This work aims to provide an understanding of the issues causing the backlog, a number of options for improving the situation and reduce the risk of Statutory non-compliance and poor experiences of residents of Medway. We require an experienced contractor that can work alongside Medway's Leadership and PCH to develop and deliver a focused, time-limited operational review of the Long-Term Care & Support Service Outputs. There will be a mid-point report, which will alert Medway to any early findings. In addition, there will be a final report (in a format to be agreed with Medway and PCH) that will cover: * An evidence based and detailed assessment of the root causes of backlogs * An assessment of workforce deployment and whether it could be improved * An assessment of whether management oversight is sufficient and how it can be improved * A rigorous testing of current plans to address the backlogs and their likelihood to succeed (including the impact and risk of transferring staff to the Targeted Review Team) * An assessment of statutory and regulatory risk (including DOLS) * A set of recommendations that bring together findings and maps out a proposed plan. You will need to demonstrate with evidence that you meet the below mandatory criteria. * Senior level experience of adult social care * Previous relevant experience and understanding of statutory guidance and regulations in adult social care that are relevant to this task * Previous relevant experience of data analysis, process flow and causal analysis within a similar environment and task In less than 600 words please describe, with examples, how you would: * Devise the methodology for this task * Present the outline methodology including what you believe to be the key issues and risks * Describe how you would present a final report that was of immediate use to Medway (what aspects would be essential and how might you do this?) Your tender documents along with other completed documents as requested in the ITT will need to be submitted on the Panacea procurement portal before the closure date.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032169-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2026 |
| Submission deadline | 29 Apr 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 7 May 2026 - 24 Jul 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £19,680 |
| Lots value | £19,680 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | IMPROVEMENT AND DEVELOPMENT AGENCY FOR LOCAL GOVERNMENT (IDEA) |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3HZ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85300000 - Social work and related services

## Release History

- 9 Apr 2026 at 08:28 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032169-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/032169-2026
  9th April 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/Attachment/A-14540

## Notice URLs

- https://app.panacea-software.com/LGA-Sourcing/eRFX-Suppliers/OpenReq.aspx?requirementId=8c093742-07ed-4bff-a53f-f1707bc57095
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067e7f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067e7f.json.