---
title: "Contact Centre Omnichannel Solution"
ocid: "ocds-h6vhtk-067e8d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067e8d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067e8d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067e8d.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "LONDON BOROUGH OF ISLINGTON"
published: "2026-04-09"
---

# Contact Centre Omnichannel Solution

Buyer: LONDON BOROUGH OF ISLINGTON  
Current stage: Planning  
OCID: ocds-h6vhtk-067e8d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067e8d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067e8d.json)

## Summary

The London Borough of Islington is planning a procurement process titled "Contact Centre Omnichannel Solution," focusing on the information technology services industry. This high-value contract is in the planning stage, with a gross estimated value of £2,372,902.42. The procurement process is set to provide services in the United Kingdom, with the contract period planned from 27th June 2026 to 26th June 2029. Interested parties should take note of the future notice date, which is scheduled for 1st June 2026, although specific bid submission deadlines are yet to be announced.

This tender represents a significant opportunity for businesses specialising in IT services, particularly those with experience in developing or managing omnichannel contact centre solutions. Such businesses stand to benefit from potential collaborations with the London Borough of Islington. As this opportunity is in its planning phase and not yet a formal call for competition, businesses have ample time to prepare and strategise their proposals, aligning their capabilities with the council’s needs to enhance business growth.

## Notice

This notice is a PIPELINE NOTICE and therefore is NOT currently a call for competition. For the avoidance of doubt, the Pipeline Notice is intended to provide the most accurate forecast currently available for the council's high value procurement activity, but does not commit the council to procuring any contract and may be amended after publication.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032192-2026 |
| Notice type | UK1 - Pipeline Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 Jun 2026 |
| Award date | Not specified |
| Contract period | 26 Jun 2026 - 26 Jun 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,977,019 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF ISLINGTON |
| Locality | LONDON |
| Post town | North London |
| Postcode | N1 2UD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | St Mary's & St James' |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 9 Apr 2026 at 08:49 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/032192-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/032192-2026
  9th April 2026 - Pipeline notice on Find a Tender

## Notice URLs

- http://www.islington.gov.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067e8d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067e8d.json.