---
title: "ServiceNow Specialist Managed Services"
ocid: "ocds-h6vhtk-067f7f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067f7f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-067f7f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-067f7f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GOVERNMENT PROPERTY AGENCY"
published: "2026-04-09"
---

# ServiceNow Specialist Managed Services

Buyer: GOVERNMENT PROPERTY AGENCY  
Current stage: Award  
OCID: ocds-h6vhtk-067f7f

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067f7f)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-067f7f.json)

## Summary

The Government Property Agency has completed the procurement process for the "ServiceNow Specialist Managed Services" contract. This initiative aims to provide comprehensive support, development, and optimisation of the ServiceNow platform, enhancing the digital services it offers. The procurement, characterised as a direct award, was executed under the Procurement Act 2023, with an emphasis on technical compatibility and service continuity. The process did not involve a competitive tender or participation phase. The services are categorised under IT, focusing on consulting, software development, and internet support. The project is located in the United Kingdom, with contract activities running from 9th April 2026 to 30th June 2026.

This contract, valued at approximately £398,988, presents a strategic growth opportunity for firms specialising in IT and service optimisation for government agencies. By securing this contract with DELOITTE LLP, a large-scale consultant, the agency underscores the importance of experience and expertise in managing complex digital service platforms. While smaller enterprises (SMEs) were noted as suitable, the nature of this direct award suggests a preference for businesses with proven technical capabilities and an established understanding of the ServiceNow environment. This opportunity highlights the demand for niche IT service providers who can drive the enhancement of governmental digital frameworks.

## Notice

The ServiceNow Specialist Managed Service provides end-to-end support, development, and optimisation of the ServiceNow platform to ensure stable, secure, and efficient operation of GPA's digital services.

### Procurement Information

This procurement is a direct award under section 41 and Schedule 5 of the Procurement Act 2023. No competitive procedure is being conducted. The selection of the supplier is based on technical reasons, interoperability, continuity of service, and no invitation to tender or participation process is being undertaken.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032620-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 9 Apr 2026 |
| Contract period | 8 Apr 2026 - 30 Jun 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £398,988 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVERNMENT PROPERTY AGENCY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B2 4BJ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | DELOITTE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 9 Apr 2026 at 19:01 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/032620-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/032620-2026
  9th April 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.deloitte.com/uk/en.html
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-067f7f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-067f7f.json.