---
title: "NHSWYICB - Integrated Case Management System"
ocid: "ocds-h6vhtk-068058"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068058"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068058.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068058.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS WEST YORKSHIRE INTEGRATED CARE BOARD"
published: "2026-04-10"
---

# NHSWYICB - Integrated Case Management System

Buyer: NHS WEST YORKSHIRE INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-068058

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068058.json)

## Summary

The NHS West Yorkshire Integrated Care Board is procuring an Integrated Case Management System via the G-Cloud14 Framework, specifically Lot 4, under a contract that spans from 31 March 2026 to 30 March 2028. This procurement involves the acquisition of a system management software package, categorised under CPV code 48781000 and classified within the goods industry sector. The procurement was conducted using a limited method, awarding the contract without prior publication of a call for competition due to its nature. The contract was awarded to Freshworks Inc., with the contract signing date noted as 27 March 2026. The procurement relates specifically to the UKE4 region, with a total contract value excluding VAT amounting to £43,620 and including VAT, £52,344.

This tender presents substantial opportunities for companies specialising in system management and CRM solutions, offering avenues for growth through integration with public health systems. With the focus on a secure CRM-based case management implementation, businesses adept at delivering and managing such systems within the framework agreements will find this a suitable opportunity. Companies like Freshworks Inc., already possessing expertise within this niche, exemplify the type of business well-aligned with the tender’s requirements, placing a premium on secure management of customer information and complaint resolutions.

## Notice

Contract - Via Framework G Cloud 14 Framework Lot 4

### Lot Information

Lot 1

This service has been procured via the G-Cloud14 Framework. Specifically LOT 4 

RM1557.14

Contract Length: 31/03/2026 - 30/03/2028

Contract Value Excluding VAT: PS43,620

Contract Value Including VAT: PS52,344. Additional information: Framework Used:
G-Cloud14 Framework. LOT 4
Framework Reference: RM1557.14

### Procurement Information

The implementation of a CRM-based case management system to support the secure recording, management and resolution of customer information requests, complaints.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032972-2026 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 27 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £43,620 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WEST YORKSHIRE INTEGRATED CARE BOARD |
| Locality | BRADFORD |
| Post town | Bradford |
| Postcode | BD1 4AS |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE41 Bradford |
| Local authority | Bradford |
| Electoral ward | City |
| Westminster constituency | Bradford West |
| Delivery location | TLE4 West Yorkshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48781000 - System management software package

## Release History

- 10 Apr 2026 at 15:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/032972-2026

## Notice URLs

- https://www.gov.uk/
- https://www.westyorkshire.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068058. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068058.json.