--- title: "ID 6241865 DFE - Invest Northern Ireland - Customer Relationship Management - PRE-MARKET ENGAGAMENT" ocid: "ocds-h6vhtk-068113" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068113" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068113.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068113.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "INVEST NORTHERN IRELAND" published: "2026-04-30" --- # ID 6241865 DFE - Invest Northern Ireland - Customer Relationship Management - PRE-MARKET ENGAGAMENT Buyer: INVEST NORTHERN IRELAND Current stage: Planning OCID: ocds-h6vhtk-068113 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068113) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068113.json) ## Summary Invest Northern Ireland is preparing a procurement process for a Customer Relationship Management (CRM) system, currently in the planning stage. This procurement is led by the Construction and Procurement Delivery - Supplies and Services Division, acting as the procuring entity. Located in Belfast, this central government public authority adheres to Northern Irish devolved regulations. The preliminary market engagement deadline has been extended to 11th May 2026, at 15:00, giving potential bidders an opportunity to participate by completing a questionnaire on eTendersNI. The engagement forms part of a broader assessment to inform potential future contracts with a start date expected in February 2027. This procurement process presents substantial opportunities for businesses specialising in IT services, software programming, and consultancy. Companies offering packaged software products, system support services, or industry-specific software packages could find this tender particularly beneficial. With the contract potentially extending until 2040, it provides a long-term growth avenue for businesses adept in delivering comprehensive information systems and support solutions. Engaging in this preliminary market engagement could position businesses favourably for upcoming procurement opportunities in the IT sector within the public domain. ## Notice Invest Northern Ireland is currently preparing to initiate a procurement process to establish a contract with a Supplier for a CRM system. The potential scale and scope of this service is such that it offers a significant opportunity to bidders. This exercise is being used to determine the potential for any possible future contracts and their estimated value. This market sounding does not guarantee the commencement of a commercial competition resulting in monetary income or future outlay. **PLEASE NOTE: ALL COMPLETED QUESTIONNAIRES MUST BE SUBMITTED VIA THE MESSAGING FUNCTION on eTendersNI, BEFORE 15:00 on the 5th May 2026. The PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps ### Planning Information If you wish to participate in the Contracting Authority's Preliminary Market Engagement for this requirement, a questionnaire for completion is available via eTendersNI under ID 6241865. The questionnaire must be completed and submitted via eTendersNI by the engagement deadline date and time detailed above. The PME questionnaire and associated documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/039779-2026 | | Notice type | UK2 - Preliminary Market Engagement Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Apr 2026 | | Submission deadline | Not specified | | Future notice date | 1 Aug 2026 | | Award date | Not specified | | Contract period | 1 Feb 2027 - 31 Mar 2036 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Planning | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | INVEST NORTHERN IRELAND | | Additional buyers | CPD - SUPPLIES AND SERVICES DIVISION | | Locality | BELFAST | | Post town | Northern Ireland | | Postcode | BT2 7ES | | Country | Northern Ireland | | ITL 1 | TLN Northern Ireland | | ITL 2 | TLN0 Northern Ireland | | ITL 3 | TLN06 Belfast | | Local authority | Belfast | | Electoral ward | Sydenham | | Westminster constituency | Belfast East | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48100000 - Industry specific software package - 48800000 - Information systems and servers - 48810000 - Information systems - 72000000 - IT services: consulting, software development, Internet and support - 72200000 - Software programming and consultancy services - 72210000 - Programming services of packaged software products - 72250000 - System and support services ## Release History - 30 Apr 2026 at 10:42 - PlanningUpdate - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/039779-2026 - 13 Apr 2026 at 13:06 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/033309-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/039779-2026 30th April 2026 - Preliminary market engagement notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/033309-2026 13th April 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://etendersni.gov.uk/epps - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068113. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068113.json.