---
title: "Pensions Administration Operational Support Service Framework"
ocid: "ocds-h6vhtk-06830b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06830b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06830b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06830b.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "NORFOLK COUNTY COUNCIL (AS ADMINISTERING AUTHORITY OF THE NORFOLK PENSION FUND)"
published: "2026-04-17"
---

# Pensions Administration Operational Support Service Framework

Buyer: NORFOLK COUNTY COUNCIL (AS ADMINISTERING AUTHORITY OF THE NORFOLK PENSION FUND)  
Current stage: Planning  
OCID: ocds-h6vhtk-06830b

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## Summary

Norfolk County Council, acting as the Administering Authority of the Norfolk Pension Fund, is planning a procurement process for a Pensions Administration Operational Support Service Framework. This process is in the planning stage, and Norfolk County Council will serve as the buyer for this project. Essential dates for this procurement include the commencement of the contract period from 16th November 2026 to 15th November 2034. The procurement is managed via open procedure and aims to support several Local Government Pension Scheme (LGPS) funds in the United Kingdom, specifically targeting pension services related to operational support. The scope of this framework is expansive, providing substantial opportunities for businesses specialised in pension services, particularly those equipped to meet large-scale service needs across multiple regions, including Cheshire, Essex, Greater Manchester, West Midlands, and beyond.

This tender opens avenues for business growth, especially for SMEs capable of delivering expert operational support services for pension administration. Companies that excel in data analytics, communications strategies, business change management, risk assurance, and pension technology innovations will find opportunities within the five lots of the framework. The potential awards include extensive opportunities to collaborate with public authorities, offering expertise in areas such as pensioner payroll services, member engagement, data readiness assessments, and technology solutions like artificial intelligence and automation tools. This framework serves as a platform for businesses to demonstrate capabilities in transforming pension services and addressing intricate administrative challenges, presenting a promising landscape for those eager to contribute to the evolution of pensions-related operations within the public sector.

## Notice

Norfolk County Council on its own behalf and on behalf of the Pension Funds listed below wish to let a Multi-Provider Framework Agreement for the provision of specialist operational support for pension administration services primarily in the support of The Local Government Pension Scheme (LGPS). - Cheshire West and Chester Council (as Administering Authority of the Cheshire Pension Fund) - Essex County Council (as Administering Authority of the Essex Pension Fund) - Tameside Metropolitan Borough Council (as Administering Authority of the Greater Manchester Pension Fund) - City of Wolverhampton Council (as Administering Authority of the West Midlands Pension Fund) This framework may also be used by: - Any LGPS administering authorities as defined in the Local Government Pension Scheme Regulations 2013 (SI 2013/2356) (as amended) including the Firefighters' Pension Scheme and Police Pension Schemes and any of their participating employing authorities, or in relation to the LGPS in Scotland, any administering authority and any of their scheme employers as defined in the Local Government Pension Scheme (Scotland) Regulations 2018 (SSI 2018/141) (as amended), - NILGOSC in Northern Ireland and employing authorities as defined in the Local Government Pension Scheme Regulations (Northern Ireland) 2014 (SRNI 2014/188) (as amended), - The Board of the Pension Protection Fund. - NHS Business Services Authority (administrators of the NHS Pension Scheme) - Any other administering authority or scheme manager of a public-sector pension scheme or any public-sector body that requires pensions related services, and - Any LGPS Fund(s) or groups of funds, or any bodies, organisations or companies established by them for the purpose of operating on a collective basis. This Framework will be split into Lots.

### Lot Information

Pensions Administration Operational Services

Provision of operational administration services across a range of Pension Administration work areas, including but not limited to: Data interrogation and rectification, to include the following aspects: - Data exploration and analysis of member data sets, providing detailed outcome reports and identification of issues and gaps and required resolution activities - Undertake rectification and remedial data cleansing activities e.g. support with McCloud projects, employer transfer, Pensions, Administration System implementation support - Support Funds with data readiness and data quality assessments to determine for annual regulatory activities and for bespoke recalculation projects e.g. Valuation, McCloud, Pension Dashboards, Annual Benefit Statements etc. Temporary/Ad-hoc general Pensions Administration support including but not limited to: - Pensioner payroll services - Benefit calculations and member processing - Interim staffing support e.g. Pensions Manager - Employer led LGPS consolidation - Member transfer exercises - Production of member Annual Benefit Statements

Provision of Specialist Pensions Communications and Engagement Services

Provide specialist support to design, develop and deliver effective pensions related multi-channel communications and engagement strategies including but not limited to; - Successful targeted education and engagement programs for members and other stakeholders - Brand redesign, development and advice - Measuring the effectiveness and success of engagement, service delivery, user experience and outcomes and recommendations on change and improvement. - Written and digital content and design advice and delivery including use of appropriate language (e.g. Plain English) - Compliance with accessibility requirements and standards including translation, neurodiversity and equality support - Public relations and Stakeholder management to support with pensions specific communications in response to events e.g. cyber related issues, government announcements, LGR etc.

Business Change and Transformation

Support for business change and transformation including, but not limited to: - Support with large scale pension administration transformation processes e.g. shared services - Pensions Administration project delivery including those arising from legal judgements and legislative changes e.g. support with McCloud projects, employer transfer, Pensions Administration System implementation support. - Design advice and delivery of business change management frameworks - Review and design of pensions administration procedural policies / documents / strategies and recommendations on change and improvement and advising on best practice.

Independent Assurance Risk and Internal Controls

Independent assurance, risk and internal controls including, but not limited to: - Pensions specific internal audit and assurance services e.g. member or employer engagement review, pensions counter fraud - Third line assurance review, check and challenge - Best practice advice

Enabling Pension Technology Services

Technology services including, but not limited to: - Development of bespoke calculation tools - Development of artificial intelligence and automation tooling e.g. robotics to assist with general pensions administration processing - Reporting and Business Intelligence tools and strategies - Advice and development of strategies around use of Artificial intelligence within pensions administration e.g. automated decision making - Technology to support verification and secure form of communications with non-member stakeholders e.g. power of attorney, personal representatives.

### Planning Information

For more information and to register your interest in the market engagement, please visit In-Tend https://in-tendhost.co.uk/norfolkcc/aspx/Home

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035333-2026 |
| Notice type | UK3 - Planned Procurement Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2026 |
| Submission deadline | 1 Sep 2026 |
| Future notice date | 7 Jul 2026 |
| Award date | Not specified |
| Contract period | 16 Nov 2026 - 15 Nov 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £130,000,000 |
| Lots value | £130,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL (AS ADMINISTERING AUTHORITY OF THE NORFOLK PENSION FUND) |
| Additional buyers | CHESHIRE WEST AND CHESTER COUNCIL (AS ADMINISTERING AUTHORITY OF THE CHESHIRE PENSION FUND); CITY OF WOLVERHAMPTON COUNCIL (AS ADMINISTERING AUTHORITY OF THE WEST MIDLANDS PENSION FUND); ESSEX COUNTY COUNCIL (AS ADMINISTERING AUTHORITY OF THE ESSEX PENSION FUND); TAMESIDE METROPOLITAN BOROUGH COUNCIL (AS ADMINISTERING AUTHORITY OF THE GREATER MANCHESTER PENSION FUND) |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | Heath Town |
| Westminster constituency | Wolverhampton North East |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 66 - Financial and insurance services

### Codes

- 66520000 - Pension services

## Release History

- 17 Apr 2026 at 14:45 - Planning - UK3 - Planned Procurement Notice - https://www.find-tender.service.gov.uk/Notice/035333-2026
- 15 Apr 2026 at 12:47 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/034225-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/035333-2026
  17th April 2026 - Planned procurement notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/034225-2026
  15th April 2026 - Preliminary market engagement notice on Find a Tender
- https://in-tendhost.co.uk/norfolkcc/aspx/
  All tender documents will be posted electronically via In-Tend https://in-tendhost.co.uk/norfolkcc/aspx/Home To register your interest for the market engagement please visit the above mentioned address.

## Notice URLs

- http://www.cheshirepensionfund.org
- http://www.essexpensionfund.co.uk
- http://www.gmpf.org.uk
- http://www.norfolkpensionfund.org
- http://www.wmpfonline.com
- https://in-tendhost.co.uk/norfolkcc/aspx/Home
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06830b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06830b.json.