---
title: "The Provision of Call Centre Support Services (UoB) 2026"
ocid: "ocds-h6vhtk-068349"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068349"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068349.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068349.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF BEDFORDSHIRE"
published: "2026-06-19"
---

# The Provision of Call Centre Support Services (UoB) 2026

Buyer: UNIVERSITY OF BEDFORDSHIRE  
Current stage: Award  
OCID: ocds-h6vhtk-068349

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068349.json)

## Summary

The University of Bedfordshire has completed an open procurement process for the provision of call centre support services, valued at £165,096.48. The process followed an open competition approach below the threshold, where five bids were submitted. The contract has been awarded to Echo-U Limited, a large company located in Newcastle Upon Tyne, and the service is planned to commence on 17th August 2026, continuing until 16th August 2029. This procurement falls under the services category and specifically targets the call centre industry. The procurement was conducted in accordance with UK legislation 2023/54, ensuring a transparent and competitive process.

This tender offers significant growth opportunities for businesses specialising in customer support services. Large companies and those with substantial experience in managing call centre operations would find themselves well-suited to compete in similar future opportunities. By engaging in such government contracting processes, companies can enhance their profiles and enter into long-term service agreements, which can help stabilise revenue streams and facilitate business expansion. The detailed opportunities arise from participating in open competitions for service provisions at public institutions, such as the University of Bedfordshire, which consistently requires reliable partners to meet its operational needs.

## Notice

The Provision of Call Centre Support Services for the University of Bedfordshire 2026

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/058140-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Below threshold - open competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jun 2026 |
| Submission deadline | 18 May 2026 |
| Future notice date | Not specified |
| Award date | 17 Jun 2026 |
| Contract period | 16 Aug 2026 - 16 Aug 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £125,000 |
| Lots value | £125,000 |
| Awards value | £137,580 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF BEDFORDSHIRE |
| Locality | LUTON |
| Post town | Luton |
| Postcode | LU1 3JU |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH21 Luton |
| Local authority | Luton |
| Electoral ward | Central |
| Westminster constituency | Luton South and South Bedfordshire |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ECHO-U |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 19 Jun 2026 at 13:27 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/058140-2026
- 15 Apr 2026 at 14:27 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034328-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/058140-2026
  19th June 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/034328-2026
  15th April 2026 - Tender notice on Find a Tender
- https://www.in-tendhost.co.uk/universityofbedfordshire/aspx/Home
  Please access tender documents by registering your companty at the above web address and expressing an interest in the tender

## Notice URLs

- https://www.beds.ac.uk/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068349. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068349.json.