---
title: "SEND Mediation and Disagreement Resolution Services"
ocid: "ocds-h6vhtk-068358"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068358"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068358.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068358.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "LONDON BOROUGH OF HILLINGDON"
published: "2026-04-15"
---

# SEND Mediation and Disagreement Resolution Services

Buyer: LONDON BOROUGH OF HILLINGDON  
Current stage: Planning  
OCID: ocds-h6vhtk-068358

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## Summary

The London Borough of Hillingdon is initiating a procurement process for the provision of Special Educational Needs and Disabilities (SEND) Mediation and Disagreement Resolution Services, focused within the health and social work services sector. This procurement is currently at the planning stage, with a preliminary market engagement event scheduled for 28th April 2026, providing potential suppliers an opportunity to engage and refine service offerings in preparation for the tender. Interested parties are encouraged to register by 24th April 2026. The contract period is envisioned from February 2027 to January 2034, with a total value of £1.24 million. The services will be delivered within the United Kingdom, specifically targeting Hillingdon's locality.

This tender process presents significant business opportunities for providers experienced in mediation, health, and social work services, especially those capable of adapting services to virtual platforms. The demand for impartial mediation to resolve disputes outside the appeals process is growing, making it a lucrative project for businesses knowledgeable in SEND provisions. Organizations that comprehend legislative frameworks such as the Children and Families Act 2014 and the recent Schools White Paper 2026 regarding SEND reforms would be particularly well-suited to compete effectively. With a 7-year contract term and annual reviews, this project offers a substantial avenue for sustained growth and strategic development within the sector.

## Notice

The London Borough of Hillingdon is seeking engagement with experienced providers of SEND Mediation and Disagreement Resolution Services to participate in provider engagement prior to tendering for a new contract award. Mediation and Disagreement Resolution Services must be in place to allow children and young people with SEND and their families to seek unbiased advice and support with regards to any concerns and/or issues they have with regards to their health and/or education provision or elements of their Education and Health Care (EHC) plan. Mediation advice must be received before a family can approach the first-tier tribunal with an appeal. Mediation and disagreement resolution services are provided to help children and young people with SEND and their families resolve issues outside of the appeals process. Following Covid, the provision of mediation and disagreement resolution services moved largely to a virtual platform, this allowed the services to continue without the need for face-to-face meetings. This has proven to be successful and will be the preferred model going forward. In line with the requirements of the Children and Families Act 2014, The Special Educational Needs and Disability Regulations 2014 and the SEN and Disability Code of Practice: 0 to 25 years, May 2015, an independent disagreement resolution and mediation service is required for parents/carers (until their child is 18 years of age) and young people (beyond compulsory school age and up to the age of 25 years) The Council is seeking provision for the statutory Special Educational Needs and Disabilities (SEND) Mediation and Disagreement Resolution Service. This service provides impartial mediation to resolve disputes between families and the local authority or education providers, in accordance with Chapter 11 of the SEND Code of Practice. The future contract will be let for 7 years with an annual review built into contract management. The approximate contract value for the 7 year period is PS1.24million The service will need to be designed to provide an agile and responsive approach to legislative change in light of the recent 'Schools White Paper 2026: Special Educational Needs and Disability (SEND) Reform', and any subsequent changes.

### Planning Information

The London Borough of Hillingdon Children's Services are seeking interested parties who would like to participate in an online Teams provider engagement event on Tuesday 28th April 2026 at 12.30pm in preparation for an opportunity to tender for the provision of SEND Mediation and Disagreement Resolution Services later in Spring 2026.
The session will provide an opportunity for interested suppliers to understand the service requirements whilst having the opportunity to offer views and comments, helping to ensure that the proposed approach is clear, achievable and aligned to Hillingdon's requirements. Suppliers will be able to seek clarification to prepare for the forthcoming tender process.
The Council is seeking to understand the market and how suppliers can best meet the needs of children and young people with SEND and their families 
Please register your interest in this event by Friday the 24th of April 2026 by emailing rverma@hillingdon.gov.uk with " SEND Mediation and Disagreement Resolution Services Tender" in the email subject.
We would encourage all interested parties to register for free at https://supplierlive.proactisp2p.com/Account/Login on Proactis tendering portal where the opportunity will be advertised.
Details in this notice may be subject to change as the services are reviewed.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034348-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | 8 May 2026 |
| Award date | Not specified |
| Contract period | 1 Feb 2027 - 30 Jan 2034 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF HILLINGDON |
| Locality | UXBRIDGE |
| Post town | Southall |
| Postcode | UB8 1UW |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI74 Harrow and Hillingdon |
| Local authority | Hillingdon |
| Electoral ward | Uxbridge |
| Westminster constituency | Uxbridge and South Ruislip |
| Delivery location | TLI74 Harrow and Hillingdon |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 15 Apr 2026 at 14:46 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/034348-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/034348-2026
  15th April 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://supplierlive.proactisp2p.com/Account/Login
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068358. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068358.json.