---
title: "T117 Digital Services Platform Support Maintenance and Enhancement"
ocid: "ocds-h6vhtk-0683e3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0683e3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0683e3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0683e3.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NORTHERN IRELAND WATER LTD"
published: "2026-05-21"
---

# T117 Digital Services Platform Support Maintenance and Enhancement

Buyer: NORTHERN IRELAND WATER LTD  
Current stage: Tender  
OCID: ocds-h6vhtk-0683e3

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## Summary

Northern Ireland Water Ltd, a public authority operating under the Northern Irish devolved regulations, has initiated a tender for the project titled "T117 Digital Services Platform Support Maintenance and Enhancement." This procurement process, managed through a competitive flexible procedure, focuses on the IT services industry, specifically involving consulting, software development, Internet, and support services. The engagement seeks to appoint a supplier for the maintenance and enhancement of the existing digital services platform, ensuring continuity and evolution aligned with business needs. Located in Belfast, Northern Ireland, the tender is currently in the active stage with key deadlines including the enquiry period ending on 10th June 2026 and the tender submission concluding on 19th June 2026. This initiative represents a significant investment, with a total value of up to £9.6 million over its term.

This procurement presents a substantial opportunity for businesses operating in IT services to expand their portfolio by partnering with a major public utility entity. It is well-suited for companies with expertise in application support, incident management, and enhancement of digital platforms. The competitive selection process aims to shortlist five suppliers for the Invitation to Tender (ITT) phase, making the tender attractive for established firms that can demonstrate a robust track record of quality service delivery. Participating businesses stand to gain by contributing to a critical infrastructure that serves both customer-facing and internal operational needs, potentially leading to long-term collaboration and business growth.

## Notice

The Contract scope covers: 1 Business-as-usual support and maintenance for the live Digital Services platform 2 An initial defined enhancement phase (Digital Version 2) 3 The potential for further governance-approved enhancements over the contract term. Support and Maintenance Services The Contract includes the provision of support and maintenance services for the Digital Services platform across the contract term. This includes application support for customer facing and staff facing services, incident, problem, and defect management, ongoing maintenance of platform components and integrations, routine release support, minor service requests necessary to keep the platform safe, stable and effective in operation and knowledge retention appropriate to a live business-critical environment. NI Water's operational teams perform first-line support, identifying and triaging incoming incidents, supported by established monitoring and documented runbooks. Suppliers should understand that support and maintenance activity will need to operate within NI Water's established service management processes and involve collaboration with NI Water teams through diagnosis, resolution and controlled release of fixes. Specific service levels and service management arrangements will be defined at ITT stage. 4.2 Enhancement Delivery The Contract includes an initial defined enhancement phase (Digital Version 2) together with the potential for further governance-approved enhancement activity over the contract term. NI Water maintains a prioritised list of potential enhancements for the Digital Services platform. Items on this list have undergone varying degrees of assessment and categorisation and some have progressed through discovery and design. As part of this procurement, a prioritised set of enhancements referred to as Digital Version 2 will be included as a defined programme of work under the Contract. Digital Version 2 comprises the highest-priority items currently selected from NI Water's enhancement list. NI Water will issue the relevant design and delivery artefacts to shortlisted Suppliers at ITT stage to inform pricing. Further enhancement activity may be commissioned under the Contract over time, subject to governance, business case approval, prioritisation, and funding decisions. No commitment is given that any such additional enhancement activity will be commissioned. Any such work will be commissioned under the Contract through governance-approved Statements of Work.

### Lot Information

Lot 1

Renewal: I Extension of 2 years followed by a further extension of 1 year

### Planning Information

Prior to the publication of the Participation Stage Questionnaire (PSQ), NI Water intends to undertake pre market engagement to:
• provide suppliers with a high level overview of the requirement and procurement approach;
• outline anticipated scope, constraints and timelines; and
• offer an opportunity for clarification at a non binding, pre procurement stage.
This engagement will take the form of confidential supplier information sessions.
Supplier Information Sessions
NI Water expects to offer a limited number of individual supplier sessions, each of approximately one hour and fifteen minutes, to be held between:
Monday 27 April and Friday 8 May 2026
Key points:
• Sessions will be allocated on a first come, first served basis
• Sessions will be held in-person at NI Water headquarters, 40 Old Westland Road, Belfast, BT14 6TE
• Attendance is limited to a maximum of two delegates per organisation
• Sessions will be structured and consistent to maintain equal treatment
How to Register Interest
Suppliers wishing to register interest in attending a session should email: sourcing@niwater.com
Requests must be received no later than Thursday 23rd April 2026.
Important Information
• Participation in pre market engagement is optional and will not confer any advantage in any subsequent procurement process.
• This notice does not constitute a call for competition or a commitment to proceed with any procurement.
• NI Water reserves the right to amend, suspend or cancel its proposed approach.
• Any future procurement will be conducted in accordance with applicable UK procurement legislation, the Procurement Act 2023, and will be advertised via the appropriate procurement portals.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/047067-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 May 2026 |
| Submission deadline | 19 Jun 2026 |
| Future notice date | 11 May 2026 |
| Award date | Not specified |
| Contract period | 23 Nov 2026 - 22 Nov 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £8,000,000 |
| Lots value | £8,000,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN IRELAND WATER LTD |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT14 6TE |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Chichester Park |
| Westminster constituency | Belfast North |
| Delivery location | TLN Northern Ireland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72100000 - Hardware consultancy services
- 72200000 - Software programming and consultancy services
- 72300000 - Data services
- 72500000 - Computer-related services
- 72600000 - Computer support and consultancy services
- 72700000 - Computer network services
- 72800000 - Computer audit and testing services

## Release History

- 21 May 2026 at 12:05 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/047067-2026
- 16 Apr 2026 at 10:02 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/034569-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/047067-2026
  21st May 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/034569-2026
  16th April 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- http://www.niwater.com
- https://etendersni.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0683e3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0683e3.json.