---
title: "North West London Personal Health Budget Support Service"
ocid: "ocds-h6vhtk-0684d3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0684d3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0684d3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0684d3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD"
published: "2026-04-17"
---

# North West London Personal Health Budget Support Service

Buyer: NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-0684d3

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0684d3.json)

## Summary

The NHS West and North London Integrated Care Board has completed the procurement process for the "North West London Personal Health Budget Support Service." The contract covers software packages and information systems within the health industry category, specifically aimed at personalised care for vulnerable clients. Based in London, the procurement process followed a framework agreement under the Crown Commercial Service G-Cloud 14, with the contract having been signed on 1 April 2026. The awarding phase of the procurement was conducted using a limited procedure without prior publication of a call for competition, owing to the strategic merger of integrated care boards in the region. The deadline for relevant activities and bids has passed, as the contract is now active with an estimated value of £790,140 GBP.

This tender provides significant opportunities for organisations with expertise in health software solutions, particularly those able to supply goods under framework agreements like the G-Cloud. Businesses that deliver innovative personal health budget support solutions will find potential for growth, as they can engage with a large client base in the North West London area. While the procurement method was limited without competitive advertisement, future opportunities for similar contracts may arise as mergers and regional restructuring conclude. Companies prepared to navigate complex procurement environments, such as within NHS framework agreements, would stand well-suited to win upcoming contracts within the sector.

## Notice

Personal Health Budgets (PHBs) cover the care needs of highly vulnerable clients and support the implementation and provision of complex care packages. All clients who are eligible for All Age Continuing Care and other care areas have the legal right to request a Personal Health Budget as per The National Health Service (Direct Payments) Regulations 2013 and National Health Service Commissioning Board and Clinical Commissioning Groups (Responsibilities and Standing Rules) (Amendment) (No. 3) Regulations 2014. Ensuring more people can benefit from personalised care is one of the key aims of the 'Fit for the Future - 10 Year Plan for England.' (2025)

The PHB Support Service assists an average of 296 NWL AACC Personal Health Budget holders annually. 

Due to the merger of North West London and North Central London ICBs it was felt that a competitive procurement would not be an appropriate route forward, therefore a shorter term contract has been awarded whilst the merger settles (one year initial term with plus one, plus one extensions, so three years maximum contract length).

### Lot Information

Lot 1

The contract has been awarded in accordance with the Crown Commercial Service G-Cloud 14 framework agreement, this came into force in October 2024, therefore the Public Contract Regulations 2015 (PCR15) apply to the award of this call-off contract.

### Procurement Information

Contract awarded under a framework agreement

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034996-2026 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £790,140 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WEST AND NORTH LONDON INTEGRATED CARE BOARD |
| Locality | LONDON |
| Post town | North West London |
| Postcode | NW1 5JD |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Marylebone |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI7 Outer London - West and North West |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PEOPLE PLACES LIVES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 17 Apr 2026 at 08:50 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034996-2026

## Notice URLs

- http://www.shop4support.com
- https://www.westandnorthlondon.icb.nhs.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0684d3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0684d3.json.