---
title: "CRM System"
ocid: "ocds-h6vhtk-06856c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06856c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06856c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06856c.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "THE COMMUNITY HOUSING GROUP LTD"
published: "2026-04-17"
---

# CRM System

Buyer: THE COMMUNITY HOUSING GROUP LTD  
Current stage: Planning  
OCID: ocds-h6vhtk-06856c

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06856c.json)

## Summary

The procurement process is currently in the planning stage for a contract titled "CRM System" by The Community Housing Group Ltd, a public authority operating within the sub-central government sector. This initiative focuses on acquiring a Customer Relationship Management software package, along with related services, to streamline community housing operations across multiple UK regions including UKC, UKD, UKE, and others. Prospective suppliers are encouraged to email procurement@communityhousing.co.uk to obtain the "CRM System - Pre-Market Engagement Questionnaire" by 1 May 2026. The anticipated contract period is from 1 April 2027 to 1 April 2030, indicating a long-term opportunity for suppliers in the goods category.

This tender presents significant opportunities for businesses specialising in CRM software development and integration services, particularly those capable of supporting remote workforce operations and customer portal functionalities with multi-factor authentication. The integration between internal systems to assure a single customer view is critical, offering a growth avenue for companies with expertise in delivering robust technology solutions. Small and medium enterprises (SMEs) are explicitly encouraged to participate, making this tender ideal for businesses seeking to expand their reach within the public sector across various UK regions. Engaging in this process could lead to long-term collaborations with The Community Housing Group Ltd and possibly open doorways to similar projects with other public authorities.

## Notice

Community Housing are looking to implement an effective customer to include: 1. Customer Relationship Management which will be used by our contact centre to deliver a high rate of first-time fix for customers whether it is a new call or a chase call. 2. Customer Portal where customer will access, using MFA, via an app with app functionality rather than a direct link to a web browser. 3. Case Management enabling clear lines of task ownership which can be followed internally, via CRM, or externally, by customer using the Customer Portal. 4. All internal based systems above should enable our remote workforce to apply updates on the go without the need to return to an office base to complete paperwork. 5. Integrations between all of the core systems for Community Housing to enable a single view of the customer and their journey is a must. These integrations will need to be able to retrieve the required data as well as applying data changes to all required systems.

### Planning Information

Email procurement@communityhousing.co.uk to request the document 'CRM System - Pre-Market Engagement Questionnaire'.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035253-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | 1 May 2026 |
| Award date | Not specified |
| Contract period | 31 Mar 2027 - 1 Apr 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMUNITY HOUSING GROUP LTD |
| Locality | KIDDERMINSTER |
| Post town | Dudley |
| Postcode | DY11 7PT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG1 Herefordshire, Worcestershire and Warwickshire |
| ITL 3 | TLG12 Worcestershire CC |
| Local authority | Wyre Forest |
| Electoral ward | Foley Park & Hoobrook |
| Westminster constituency | Wyre Forest |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72212445 - Customer Relation Management software development services

## Release History

- 17 Apr 2026 at 13:28 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/035253-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/035253-2026
  17th April 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06856c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06856c.json.