---
title: "Provision of a Managed Reactive IT Support Service"
ocid: "ocds-h6vhtk-068659"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068659"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068659.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068659.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SUNDERLAND CITY COUNCIL"
published: "2026-04-20"
---

# Provision of a Managed Reactive IT Support Service

Buyer: SUNDERLAND CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-068659

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068659)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068659.json)

## Summary

Sunderland City Council has successfully completed the procurement process for the Provision of Managed Reactive IT Support Service and Managed IT Transformation Service. This contract falls under the services category and is classified within the software support services industry, CPV code 72261000. The contract was awarded with a value of £47,100 and signed on 20th April 2026, with services commencing on 1st May 2026 for a period of twelve months. The procurement followed a limited method via the Government Commercial Agency's G-Cloud 14 Framework and was awarded without prior publication of a call for competition. The services will be delivered in Sunderland, UKC23 region, reflecting the regional authority's commitment to enhancing IT support infrastructure within its jurisdiction.

Business users looking for growth opportunities in the IT services sector might find interest in similar procurement activities by regional authorities like Sunderland City Council. The contract, awarded to Phoenix Software Limited, highlights the competitive landscape and presents opportunities particularly for large organisations capable of catering to managed IT support service requirements. This tender shows a preference for procurement strategies that prioritise efficiency in selection through established frameworks, thus serving as a benchmark for businesses aiming to strengthen their profile by engaging in such strategic contracts within the government sector.

## Notice

Please note this contract has already been awarded and is being published for transparency purposes only. Sunderland City Council has awarded a contract for the Provision of Managed Reactive IT Support Service and Managed IT Transformation Service.

### Lot Information

Lot 1

Sunderland City Council has awarded a contract for the Provision of Managed Reactive IT Support Service and Managed IT Transformation Service. The contract is for a period of 12 months, which is due to commence on 1st May 2026. The above contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework (RM1557.14).

### Procurement Information

The above contract was awarded via the Government Commercial Agency (GCA) G-Cloud 14 Framework (RM1557.14). The above Framework was procured via The Public Contracts Regulations 2015.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035648-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Apr 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £47,100 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SUNDERLAND CITY COUNCIL |
| Locality | SUNDERLAND |
| Post town | Sunderland |
| Postcode | SR1 3AA |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC44 Sunderland |
| Local authority | Sunderland |
| Electoral ward | Millfield |
| Westminster constituency | Sunderland Central |
| Delivery location | TLC23 Sunderland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PHOENIX SOFTWARE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 20 Apr 2026 at 13:06 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/035648-2026

## Notice URLs

- http://www.sunderland.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068659. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068659.json.