---
title: "TMBC Jadu Website and Customer Portal"
ocid: "ocds-h6vhtk-068917"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068917"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068917.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068917.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TONBRIDGE & MALLING BOROUGH COUNCIL"
published: "2026-04-23"
---

# TMBC Jadu Website and Customer Portal

Buyer: TONBRIDGE & MALLING BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-068917

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## Summary

Tonbridge & Malling Borough Council is overseeing the procurement process titled "TMBC Jadu Website and Customer Portal," which falls under the Software package and information systems category. The council is located in West Malling, United Kingdom, with the procurement stage currently at the Award stage. The contract assumes a direct award method justified by unforeseen supplier changes, necessitating direct engagement with JADU CREATIVE LIMITED for continued service provision. The contract, valued at £258,815.00, will start on the 11th of May 2026, spanning three years with a possibility of a one-year extension if performance meets satisfactory levels.

This procurement presents substantial business growth opportunities for software companies specialising in digital platform development and case management systems, particularly SMEs like JADU CREATIVE LIMITED. Businesses capable of offering technological solutions that seamlessly integrate existing systems while providing robust support for council digital services will be well-positioned to engage in similar future contracts. Given the direct nature of this award, companies that have established pre-existing relationships as subcontractors may find opportunities to extend or expand their service offerings without undergoing a complete re-implementation process.

## Notice

Provision of the Jadu Central (council website and online forms) and Jadu Connect (Case Management System) systems for a period of 3 years, with the option to extend by a further 1 year.

### Procurement Information

Direct Award Justification Existing Supplier Extension - Schedule 5, Procurement Act 2023 Additional or repeat goods, services or works - extension or partial replacement This Direct Award is made in accordance with Schedule 5 of the Procurement Act 2023 (paragraph 19(3)). Paragraph 19(3) provides that a direct award may be made where, treating the new contract as a modification of an existing contract, the modification is of a kind described in paragraph 4 of Schedule 8 (unforeseeable circumstances). Paragraph 4 of Schedule 8 provides that a modification is a permitted modification where: (a) the circumstances giving rise to the modification could not reasonably have been foreseen by the contracting authority prior to award of the contract; (b) the modification does not change the overall nature of the contract; and (c) the modification does not increase the estimated value of the contract by more than 50 per cent. The Authority currently contracts with NEC Software Solutions for the provision of the Jadu website platform and customer portal, with Jadu operating as a sub-contractor. Following the acquisition of Jadu by Netcall plc, NEC Software Solutions has confirmed its intention to withdraw as the prime contractor in May 2026. The Authority is therefore required to contract directly with Jadu to ensure the continued delivery of the platform and associated services. This change in supplier arrangements was not foreseeable at the time of the original contract award. Alternative procurement routes, including G-Cloud 14, were considered. However, pricing available through the framework was assessed as materially less favourable and cost-prohibitive and would not represent value for money when compared with a direct contractual arrangement to continue the existing services. A change of supplier or platform at this stage would require a full re-implementation of the website and customer portal, including redevelopment of Council online services, migration of content and data, and re-integration with existing systems. This would result in significant inconvenience and disproportionate technical difficulty. The Authority considers that the proposed extension does not alter the overall nature of the contract, as the same services will continue to be provided on substantially the same terms. The Authority is operating within the framework of emerging Local Government reorganisation, which has led to uncertainty regarding future service delivery and governance structures. Given these circumstances, the Authority deems it inadvisable to alter any critical Enterprise customer-facing systems or to undertake long-term contractual obligations at present. The Authority confirms that the increase in the estimated value of the contract does not exceed 50 per cent

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036857-2026 |
| Notice type | UK5 - Transparency Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 23 Apr 2026 |
| Contract period | 10 May 2026 - 10 May 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £258,815 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TONBRIDGE & MALLING BOROUGH COUNCIL |
| Locality | WEST MALLING |
| Post town | Rochester |
| Postcode | ME19 4LZ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ4 Kent |
| ITL 3 | TLJ46 West Kent |
| Local authority | Tonbridge and Malling |
| Electoral ward | Kings Hill |
| Westminster constituency | Maidstone and Malling |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JADU CREATIVE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 23 Apr 2026 at 07:04 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/036857-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/036857-2026
  23rd April 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.jadu.net
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068917. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068917.json.