---
title: "Carents Hub"
ocid: "ocds-h6vhtk-068965"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068965"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068965.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068965.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTHERN GAS NETWORKS LIMITED"
published: "2026-04-23"
---

# Carents Hub

Buyer: NORTHERN GAS NETWORKS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-068965

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068965.json)

## Summary

The procurement process directed by Northern Gas Networks Limited, along with Cadent Gas Limited, Wales and West Utilities Limited, and Scotia Gas Networks Limited, pertains to the "Carents Hub." This project aims to address challenges faced by unpaid carers of older adults, focusing on issues such as social isolation and increased risk of fuel poverty. Classified under the "Health and social work services" industry category, the tender covers various regions in the United Kingdom. At the award stage, with completion status, the procurement method employed is a direct award, with Strata Nostra Ltd identified as the single-source delivery partner due to its role as the developer and operator of the Carents Room programme. The key dates include the award notice published on 23rd April 2026, with standstill period ending on 6th May 2026, ahead of the contract start on 11th May 2026, concluding in March 2028. This significant partnership underscores a strategic approach towards enhancing the safety and wellbeing of customers within participating gas distribution networks (GDNs) across the nation.

This tender represents a notable opportunity for Strata Nostra Limited and similar businesses specialising in digital health and social work services, given the focus on nationwide preventative, early-intervention activities within vulnerable communities. Businesses with expertise in developing integrated digital platforms that address fuel poverty, carbon monoxide risks, and energy safeguarding will find promising growth avenues through this initiative. Encompassing a gross contract value of £1,260,000, this project paves the way for innovation in delivering vital energy safety and vulnerability support services. Companies possessing specialised knowledge and proprietary solutions in engaging and supporting carents (those providing unpaid care) will thrive in collaborating to expand their outreach and impact nationally. The proprietary nature of Strata Nostra's platform highlights the value placed on unique intellectual property, ensuring continuity and value for money across all participating regions within the UK.

## Notice

his VCMA project aims to address the challenges faced by unpaid carers of older adults, including social isolation, vulnerability within the home, and increased risk of fuel poverty and unsafe energy use. These challenges can have a direct impact on the safety and wellbeing of customers connected to participating GDNs' networks. Working with participating GDNs, this project will deliver a nationwide, digitally enabled support offer designed specifically for carents. It will focus on preventative, early-intervention activity, ensuring that carers are better informed, supported and connected at key points of need. The scope of the project includes delivery of the following core activities: * A trusted digital hub providing accessible information on energy safety, fuel poverty, carbon monoxide (CO) risk and wider vulnerability support * 'Always on' support, accessible 24/7/365 * Targeted content and resources co-created with carers, focused on real-world risks within the home * Integration of energy safeguarding messages into a platform already used by carents, enabling information to be accessed at relevant and timely moments * Signposting and onward referral to appropriate local and national support services where additional support is required The project scope will ensure that carents across participating GDN network areas can access consistent, accurate and trusted energy safety and vulnerability information, regardless of location and time constraints. By embedding gas safety, CO awareness and fuel poverty support within an established bespoke digital community, the project reduces barriers to engagement and supports earlier identification of risk and immediate access to support. The objectives of the project are to: * Reduce the risks of fuel poverty and cold homes and promote access to safe, reliable green energy for care-affected households * Promote carent resilience * Reduce inequalities faced by elderly care-affected households * Maintain and develop a solution to promote resilience in elderly-care affected households throughout the UK Collectively, these objectives support VCMA priorities by delivering preventative, consumer-focused interventions that reduce harm, promote inclusion, and strengthen resilience across the energy system

### Procurement Information

Strata Nostra Ltd has been selected as a single-source delivery partner for the Carents Room GD3 VCMA project due to their unique role as the originator, developer, and ongoing operator of the Carents Room programme and platform. Strata Nostra Ltd has delivered the project in partnership with NGN and other GDNs since 2022 and retains the specialist expertise, intellectual property, and delivery infrastructure required to ensure continuity and value for money. Strata Nostra Ltd is the original developer and owner of the Carents Room concept, digital platform, user community, data architecture, and engagement model. The organisation has designed and established a bespoke, nationally accessible platform tailored specifically to "Carents" (those supporting ageing parents), integrating VCMA-relevant content including PSR promotion, CO awareness, energy efficiency advice, and vulnerability support. The intellectual property and operating model are proprietary to Strata Nostra Ltd, making replication by an alternative supplier impractical without significant cost, delay, and delivery risk

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037014-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Mar 2026 |
| Contract period | 10 May 2026 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £1,050,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN GAS NETWORKS LIMITED |
| Additional buyers | CADENT GAS LIMITED; SCOTIA GAS NETWORKS LIMITED; WALES AND WEST UTILITIES LIMITED |
| Locality | COLTON LEEDS |
| Post town | Leeds |
| Postcode | LS15 8TU |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Reigate and Banstead |
| Electoral ward | Horley Central & South |
| Westminster constituency | Dorking and Horley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STRATA NOSTRA |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 23 Apr 2026 at 10:59 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/037014-2026
- 23 Apr 2026 at 10:23 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/036985-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/037014-2026
  23rd April 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/036985-2026
  23rd April 2026 - Transparency notice on Find a Tender

## Notice URLs

- http://carents.co.uk
- https://cadentgas.com/
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068965. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068965.json.