---
title: "Unified Communications and Contact Centre"
ocid: "ocds-h6vhtk-06898a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06898a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-06898a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-06898a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRAFFORD COUNCIL"
published: "2026-04-23"
---

# Unified Communications and Contact Centre

Buyer: TRAFFORD COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-06898a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06898a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-06898a.json)

## Summary

The procurement process for a Unified Communications and Contact Centre system was conducted by Trafford Council, a regional authority located in Manchester, United Kingdom. This project aims to replace the current telephony solution with a modern unified communications platform that integrates contact centre functionalities, voice, video, data, chat, and MS Teams telephony. Categorised under Telecommunications services, the procurement was actioned through a limited procedure, specifically an award without prior publication of competition due to it being outside the scope of standard directives. The awarding stage is complete, with suppliers selected by 23rd April 2026, following the signing of the contract on 11th February 2026. The contract, valued at £503,187.37, was awarded to Gamma Network Solutions Limited.

This tender presents significant opportunities for companies specialising in telecommunications services, particularly those that provide modern unified communications platforms. Businesses offering comprehensive communication solutions with integration capabilities would be well-placed to grow by engaging in such procurements. The partnership with Trafford Council, an organisation with substantial communication needs, provides a pathway for suppliers to showcase their capabilities and potentially expand their footprint in the public sector. Large enterprises like Gamma Network Solutions Limited are well-suited to compete in this space, especially due to the scope and technical requirements involved in upgrading communication infrastructure within a regional authority.

## Notice

Procurement of an up-to-date unified communications technology / contact centre system to replace current telephony solution. Unified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform.

### Lot Information

Lot 1

Procurement of an up-to-date unified communications technology / contact centre system to replace current telephony solution. Unified Communications (UC) is a single platform that will consolidate the council's telephony and communication requirements into one single platform including contact centre, voice, video, data, chat, presence, and integration into the MS teams telephony platform.

### Procurement Information

PCR2015 Framework used - YPO - Lot 6 - 1229 Network Connectivity and Telecommunication Solutions 2 Framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/037051-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 23 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Feb 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £503,187 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRAFFORD COUNCIL |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M32 0TH |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD34 Greater Manchester South West |
| Local authority | Trafford |
| Electoral ward | Gorse Hill & Cornbrook |
| Westminster constituency | Stretford and Urmston |
| Delivery location | TLD36 Greater Manchester North West |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GAMMA NETWORK SOLUTIONS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 23 Apr 2026 at 11:44 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/037051-2026

## Notice URLs

- https://www.trafford.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-06898a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-06898a.json.