--- title: "Provision of supplier to conduct WLBC Tenant Satisfaction Measures Survey 2026 - 2030" ocid: "ocds-h6vhtk-068a29" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068a29" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068a29.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068a29.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "WEST LANCASHIRE BOROUGH COUNCIL" published: "2026-04-23" --- # Provision of supplier to conduct WLBC Tenant Satisfaction Measures Survey 2026 - 2030 Buyer: WEST LANCASHIRE BOROUGH COUNCIL Current stage: Tender OCID: ocds-h6vhtk-068a29 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068a29) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068a29.json) ## Summary West Lancashire Borough Council is seeking a supplier to carry out the WLBC Tenant Satisfaction Measures Survey from 2026 to 2030. This procurement process falls under the category of business services, specifically covering areas such as law, marketing, consulting, recruitment, printing, and security. The survey and reporting obligations are in compliance with the Regulator of Social Housing's standards. The current stage is tender, with the submission deadline set for 20th May 2026 and enquiries closing on 11th May 2026. Taking place in the UK, this open competition is conducted below the threshold value, with an anticipated contract start date of 8th June 2026 and initially running until 29th December 2028, with a possible two-year extension. The estimated gross contract value is £80,000. This tender offers a growth opportunity for businesses specialising in survey execution and reporting, particularly those with experience in dealing with statutory requirements in social housing. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to apply, given the suitability criteria. The awarding will be based on both quality and price, with a 40% emphasis on quality criteria such as methodology, relevant experience, and social value, and a 60% emphasis on price. Companies with robust quality methodologies and competitive pricing structures would be well-placed to compete for this significant service contract. ## Notice WLBC requires a supplier to conduct the yearly regulatory Tenant Satisfaction Measures (TSM) survey and associated reports as per the Regulator of Social Housing's (RSH) Tenant Satisfaction Measures standards and requirements in order to meet all the statutory requirements, at the time of the tender and during the execution of the contract for a period of a 3 year contract with a potential 2-year extension. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/037328-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Below threshold - open competition | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Apr 2026 | | Submission deadline | 20 May 2026 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 7 Jun 2026 - 29 Dec 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £66,666 | | Lots value | £66,666 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | WEST LANCASHIRE BOROUGH COUNCIL | | Locality | ORMSKIRK | | Post town | Liverpool | | Postcode | L39 2SA | | Country | England | | ITL 1 | TLD North West (England) | | ITL 2 | TLD4 Lancashire | | ITL 3 | TLD47 Chorley and West Lancashire | | Local authority | West Lancashire | | Electoral ward | Ormskirk East | | Westminster constituency | West Lancashire | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79000000 - Business services: law, marketing, consulting, recruitment, printing and security ## Release History - 23 Apr 2026 at 23:17 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037328-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/037328-2026 23rd April 2026 - Tender notice on Find a Tender - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=34a531cb-683f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument ITT - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=e08201e7-683f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument Specification - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=559c0af8-683f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument Method Statements and Mandatory Criteria - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=92b63f05-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument Pricing Schedule - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=8b7bbb13-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument Form of Tender - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=54fba71f-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument Procurement Specific Questionnaire - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=b4627434-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument West Lancashire Borough Council Vendor Security Questionnaire - https://procontract.due-north.com//FileUploads/ViewAttachment?attachmentId=2e688945-693f-f111-813c-005056b64545&entityTypeId=b5c83c15-39cd-480e-b232-0e94cac4b464&attachmentTypeId=FtsDocument Draft Contract ## Notice URLs - http://www.westlancs.gov.uk/ - https://www.legislation.gov.uk/ukpga/2023/54/contents - https://www.the-chest.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068a29. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068a29.json.