{
    "tag": [
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    "date": "2026-05-05T13:52:50+01:00",
    "ocid": "ocds-h6vhtk-068a59",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PCNW-8528-NRRP",
            "name": "Govia Thameslink Railway Limited",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PCNW-8528-NRRP"
            },
            "address": {
                "streetAddress": "24 Monument Place, Monument Street",
                "locality": "London",
                "postalCode": "EC3R 8AJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI31"
            },
            "contactPoint": {
                "name": "Pearl Griga-Bardi",
                "email": "pearl.griga-bardi@gtrailway.com",
                "telephone": "07890 626844"
            },
            "roles": [
                "buyer"
            ],
            "details": {
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                        "scheme": "UK_CA_TYPE",
                        "description": "Private utility"
                    }
                ]
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    "buyer": {
        "id": "GB-PPON-PCNW-8528-NRRP",
        "name": "Govia Thameslink Railway Limited"
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    "tender": {
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        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software",
        "description": "The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data-driven insight across digital channels. These platforms will enable GTR to: *Deliver more relevant and personalised customer communications. *Run data-driven, targeted campaigns that increase engagement and spend. *Gain real-time insight into customer behaviour to improve campaign effectiveness. Simplify planning, execution, and optimisation across channels, replacing fragmented tools The procurement will be conducted under the Procurement Act 2023 using the Competitive Flexible Procedure.",
        "status": "active",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "72212445",
                        "description": "Customer Relation Management software development services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI31",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKI31",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 900000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "Stage 1 - Invitation to Participate Stage 2- Invitation to Submit Initial Tenders Stage 3 - Invitation to participate in Dialogue Stage 4 - Final Tender Submission Stage 5- Best and Final Offers Stage 6 - Preferred Bidder Stage"
        },
        "mainProcurementCategory": "services",
        "specialRegime": [
            "utilities"
        ],
        "aboveThreshold": true,
        "submissionMethodDetails": "https://goviathameslinkrailway.delta-esourcing.com",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "expressionOfInterestDeadline": "2026-05-22T17:00:00+01:00",
        "enquiryPeriod": {
            "endDate": "2026-05-05T14:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-08-12T23:59:59+01:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "active",
                "value": {
                    "amountGross": 900000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price",
                            "name": "Technical",
                            "description": "Technical",
                            "numbers": [
                                {
                                    "number": 45,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Commercial",
                            "description": "Commercial",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Legal",
                            "description": "Legal",
                            "numbers": [
                                {
                                    "number": 5,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Social Value",
                            "description": "Social Value",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Technical",
                            "description": "Technical",
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                        {
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                        },
                        {
                            "type": "price",
                            "name": "Legal",
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                        {
                            "type": "price",
                            "name": "Social Value",
                            "description": "Social Value",
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                                    "weight": "percentageExact"
                                }
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                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-09-30T00:00:00+01:00",
                    "endDate": "2029-09-30T23:59:59+01:00",
                    "maxExtentDate": "2031-09-30T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Optional two one year extension (3+1+1)"
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "037411-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/037411-2026",
                "datePublished": "2026-04-24T10:05:14+01:00",
                "format": "text/html"
            },
            {
                "id": "041035-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/041035-2026",
                "datePublished": "2026-05-05T13:52:50+01:00",
                "format": "text/html"
            }
        ],
        "amendments": [
            {
                "id": "041035-2026",
                "description": "The contract value has been reduced due to an error. The original notice quoted a figure of PS1,920,000 (incl VAT), this should actually be PS900,000 (incl VAT)."
            }
        ]
    },
    "language": "en"
}