---
title: "Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software"
ocid: "ocds-h6vhtk-068a59"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068a59"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068a59.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068a59.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "GOVIA THAMESLINK RAILWAY LIMITED"
published: "2026-05-05"
---

# Provision of CEP (Customer Engagement Platform) and CDP (Customer Data Platform) Software

Buyer: GOVIA THAMESLINK RAILWAY LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-068a59

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068a59)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068a59.json)

## Summary

Govia Thameslink Railway Limited is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to enhance customer communications and data-driven insights across digital channels. This procurement process is in the tender update stage and is taking place in London, United Kingdom. The industry category for this contract is services, specifically focusing on Customer Relation Management software development services. The process is conducted using the Competitive Flexible Procedure under the Procurement Act 2023. The total contract value has been adjusted to £900,000.00 (inclusive of VAT), and the expression of interest deadline is set for the 22nd of May 2026. The contract is expected to begin on the 30th of September 2026 and run until the 30th of September 2029, with potential extensions available.

This tender presents a significant growth opportunity for businesses specialising in software development and customer relationship management solutions. Companies with expertise in developing and implementing data-driven engagement platforms that personalise communication and optimise multi-channel campaigns will find this project particularly suitable. Small and medium-sized enterprises (SMEs) are encouraged to bid, reflecting the suitability for smaller companies to engage in this opportunity. The procurement's open method ensures a competitive environment, inviting innovative solutions to enhance Govia Thameslink's customer engagement and data utilisation strategies.

## Notice

The Contracting Authority is seeking to procure a hybrid Customer Engagement Platform (CEP) and Customer Data Platform (CDP) to support customer communications, engagement, and data-driven insight across digital channels. These platforms will enable GTR to: *Deliver more relevant and personalised customer communications. *Run data-driven, targeted campaigns that increase engagement and spend. *Gain real-time insight into customer behaviour to improve campaign effectiveness. Simplify planning, execution, and optimisation across channels, replacing fragmented tools The procurement will be conducted under the Procurement Act 2023 using the Competitive Flexible Procedure.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/041035-2026 |
| Notice type | UK4 - Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Competitive flexible procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 May 2026 |
| Submission deadline | 5 May 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 29 Sep 2026 - 30 Sep 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £900,000 |
| Lots value | £900,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GOVIA THAMESLINK RAILWAY LIMITED |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC3R 8AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Bridge |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI31 Camden and City of London |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212445 - Customer Relation Management software development services

## Release History

- 5 May 2026 at 12:52 - TenderUpdate - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/041035-2026
- 24 Apr 2026 at 09:05 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/037411-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/041035-2026
  5th May 2026 - Tender notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/037411-2026
  24th April 2026 - Tender notice on Find a Tender

## Notice URLs

- https://goviathameslinkrailway.delta-esourcing.com
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068a59. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068a59.json.