---
title: "RFI for Provision of IT Service Management"
ocid: "ocds-h6vhtk-068bc1"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068bc1"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068bc1.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068bc1.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "INTELLECTUAL PROPERTY OFFICE"
published: "2026-04-27"
---

# RFI for Provision of IT Service Management

Buyer: INTELLECTUAL PROPERTY OFFICE  
Current stage: Planning  
OCID: ocds-h6vhtk-068bc1

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068bc1.json)

## Summary

The Intellectual Property Office (IPO) is currently in the planning phase of a tender process for the provision of IT Service Management. Located in Newport, the IPO is seeking to enhance its IT incident and service request management through a new tool. Interested parties are encouraged to participate in the Request for Information stage, with a scheduled deadline of 15th May 2026. This tender is categorised under software-related and helpdesk support services, and it is part of a central government procurement initiative. The estimated contract value ranges from £500,000 to £600,000 GBP and will cover services from June 2027 to June 2030.

This procurement opportunity offers substantial growth potential for businesses specialising in software services and IT support solutions. The IPO is particularly looking for providers who can offer robust self-service portals and efficient service management tools. Small and medium-sized enterprises (SMEs) with relevant expertise will find this tender well-suited to their capabilities, given the emphasis on software-related and helpdesk services. Engaging in this tender process could provide lasting business relationships and significant exposure within the public sector, especially for companies aiming to expand their footprint in government contracts.

## Notice

IT service management tool, used as the main self-service portal for logging and managing IT incidents, service requests and change requests.

### Planning Information

Request for Information

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038092-2026 |
| Notice type | UK2 - Preliminary Market Engagement Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | 15 May 2026 |
| Award date | Not specified |
| Contract period | 5 Jun 2027 - 5 Jun 2030 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planning |
| Lots status | Planning |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | INTELLECTUAL PROPERTY OFFICE |
| Locality | NEWPORT |
| Post town | Newport |
| Postcode | NP10 8QQ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Tredegar Park and Marshfield |
| Westminster constituency | Newport West and Islwyn |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services
- 72260000 - Software-related services

## Release History

- 27 Apr 2026 at 13:29 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/038092-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/038092-2026
  27th April 2026 - Preliminary market engagement notice on Find a Tender

## Notice URLs

- https://www.gov.uk/government/organisations/intellectual-property-office
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068bc1. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068bc1.json.