---
title: "Employee Engagement Suite"
ocid: "ocds-h6vhtk-068bca"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068bca"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068bca.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068bca.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WEST MIDLANDS COMBINED AUTHORITY"
published: "2026-04-27"
---

# Employee Engagement Suite

Buyer: WEST MIDLANDS COMBINED AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-068bca

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068bca)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068bca.json)

## Summary

The West Midlands Combined Authority (WMCA) completed a contracting process for the "Employee Engagement Suite," classified under miscellaneous software package and computer systems within the goods category. The procurement method was limited, with no prior publication of a call for competition, conducted under the G-Cloud 14 framework. This contract, signed on 31st March 2026, is valued at £369,504 and covers support and maintenance of the Employee Engagement Suite, allowing WMCA and its partners to engage in Enterprise Service Management. Based in the United Kingdom's West Midlands region, this Call-Off Contract extends over 36 months, with an option for a 12-month extension.

Designed to enhance operational efficiency of the West Midlands Combined Authority, this procurement presents substantial business opportunities, particularly for enterprises involved in software solutions and IT services. The successful supplier for this contract is Freshworks Inc, a large-scale company with significant expertise in software development and service provision. Businesses in the technology sector, particularly those specialising in enterprise management systems, are well-positioned to compete in similar tenders, as demand for software-based employee engagement solutions continues to grow in regional authorities. The focus on collaboration and integration across departments emphasises the potential for innovation and adaptation, paving the way for growth in service offerings and client relationships.

## Notice

West Midlands Combined Authority (WMCA) requires the provision of, support and maintenance of the Employee Engagement Suite which provides departments and partners across WMCA the ability to engage in Enterprise Service Management

### Lot Information

Lot 1

West Midlands Combined Authority (WMCA) requires the provision of, support and maintenance of the Employee Engagement Suite which provides departments and partners across WMCA the ability to engage in Enterprise Service Management. This Call-Off Contract Starts on March 31, 2026 and is valid for 36 months. This Call-Off Contract can be extended by the Buyer for one period of up to 12 months.

Options: This Call-Off Contract can be extended by the Buyer for one period of up to 12 months

### Procurement Information

Call of from G-Cloud 14 framework

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038116-2026 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Mar 2026 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £369,504 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WEST MIDLANDS COMBINED AUTHORITY |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B19 3SD |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Newtown |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FRESHWORKS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48900000 - Miscellaneous software package and computer systems

## Release History

- 27 Apr 2026 at 13:56 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/038116-2026

## Notice URLs

- https://www.wmca.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068bca. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068bca.json.