---
title: "NHS Scotland Business Services Programme - Client-Side Partner"
ocid: "ocds-h6vhtk-068bdb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068bdb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068bdb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068bdb.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)"
published: "2026-04-27"
---

# NHS Scotland Business Services Programme - Client-Side Partner

Buyer: THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND)  
Current stage: Tender  
OCID: ocds-h6vhtk-068bdb

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## Summary

The Common Services Agency, known as Public Services Delivery Scotland (PSD Scotland), is seeking a Client-Side Partner(s) for the NHS Scotland Business Services Programme through an open procurement process. This procurement aims to support the implementation of a new ERP system for the NHSS National Programme Team. The tender process is scheduled in the 'tender' stage, with submissions due by 27 May 2026. A Bidder Day, hosted online via Teams, is planned for 5 May 2026 to share procurement information and facilitate Q&A sessions. Businesses can bid for Lot 1 or Lot 2, or both, focusing on IT services related to technical, commercial, people, and service design elements within the ERP implementation. The procurement is valued at £13 million and takes place in Scotland, specifically targeting the industry category of IT services, including consulting, software development, internet, and support.

Opportunities for business growth are significant, as the contract encompasses substantial technical and service design aspects over a 48-month period with an optional 1-year extension. Lot 1 targets firms proficient in technical and commercial requirements, while Lot 2 focuses on expertise in people and service design. The procurement process demands demonstrated financial stability, including a minimum turnover of £8 million per year for Lot 1 and £2.4 million per year for Lot 2, opening doors for credible businesses with strong market positions. This tender could be ideal for those specialised in ERP systems who can support organisational change management and have familiarity with the Scottish public sector landscape. The collaboration with NHS Scotland also offers the chance to contribute towards community benefits, enhancing local engagement and corporate social responsibility endeavours.

## Notice

The Common Services Agency (more commonly known as Public Services Delivery Scotland or PSD Scotland) is undertaking an Open procurement process for a Client-Side Partner(s) to assist the NHS Scotland Business Service Progamme. The Business Services Programme is currently undertaking a procurement process for an integrated ERP system. This Invitation to Tender (ITT) will be used to select an appropriate organisation(s) as a Client-Side Partner who will support the NHSS National Programme Team in implementing the preferred ERP solution with the systems integrator, whilst also supporting on the consequential changes to personnel and the ways in which they work.

### Lot Information

Lot 1 - Technical and Commercial

Lot 1 encompasses the technical and commercial requirements to support the NHSS National Programme Team and Health Boards in delivering the Authority responsibilities in relation to the new ERP solution, and review and assess the activities required by the systems integrator to achieve the successful design and implementation of the new system, including providing assurance of the systems integrator activities where required. Additional information: The value of this Lot is estimated to be GBP 10m.

Renewal: The contract includes an optional extension period of 12 months.

Lot 2 - People and Service Design

Lot 2 relates to the people and service design elements of the new ERP solution implementation. This will include the common operating model (design and execution), change management and advising on the system roll-out from a people and culture perspective. Additional information: The value of this Lot is estimated to be GBP 3m.

Renewal: The contract includes an optional extension period of 12 months.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038144-2026 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Apr 2026 |
| Submission deadline | 27 May 2026 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £13,000,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE COMMON SERVICES AGENCY (MORE COMMONLY KNOWN AS PUBLIC SERVICES DELIVERY SCOTLAND) (PSD SCOTLAND) |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH12 9EB |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Drum Brae/Gyle |
| Westminster constituency | Edinburgh South West |
| Delivery location | TLM Scotland |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 27 Apr 2026 at 14:24 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/038144-2026

## Notice URLs

- http://publicservicesdelivery.scot/about/procurement/
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2343
- http://www.publiccontractsscotland.gov.uk/info/InfoCentre.aspx?ID=2363
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000830292
- https://www.gov.scot/policies/public-sector-procurement/community-benefits-in-procurement/
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11883
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068bdb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068bdb.json.