--- title: "Provision of Customer Information Solution Software, Support & Maintenance" ocid: "ocds-h6vhtk-068d78" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068d78" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068d78.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068d78.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "NORTHERN TRAINS LIMITED" published: "2026-05-22" --- # Provision of Customer Information Solution Software, Support & Maintenance Buyer: NORTHERN TRAINS LIMITED Current stage: Planning OCID: ocds-h6vhtk-068d78 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068d78) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068d78.json) ## Summary Northern Trains Limited, a central government public authority organisation, is currently at the planning stage of a procurement process for a new Customer Information Solution Software, Support & Maintenance. The process includes a single contract for the supply and upkeep of software designed to enhance the passenger information system across their extensive network. Key industry categories for this tender include industry-specific software packages, communication and multimedia software packages, and passenger information systems. Primary delivery regions include UKC, UKD, and UKE within the United Kingdom. The planned contract period is from 22nd July 2027 to 21st July 2031, with a possible extension to 21st July 2035. A briefing call for suppliers interested in this market engagement will be held on 11th May 2026, and expressions of interest must be submitted by 8th May 2026. The tender details were most recently communicated on 22nd May 2026, with a future notice date scheduled for 1st August 2026. This procurement process offers robust opportunities for businesses specialising in software solutions relevant to railway operations and customer information systems. With a focus on both visual and audible information dissemination, the project seeks providers who can support a cloud or 3rd-party hosted system that aligns with Northern's operational needs. Northern Trains Limited is looking for solutions that integrate seamlessly with existing railway data sources and enhance current capabilities through features such as real-time passenger information and enhanced disruption messaging. Small and medium-sized enterprises (SMEs) will find this tender particularly accessible, as the procurement is aimed at attracting innovative solutions from diverse market participants. Companies providing engineering works templates, advanced messaging capabilities, and system integrations will be well-suited to engage in this procurement opportunity. ## Notice Northern Trains Limited is seeking to replace its existing Customer Information System software and are therefore looking to award a single contract for the supply of Software and Support & Maintenance of the solution. ### Planning Information Northern invites Suppliers to register their interest in attending a briefing call hosted by the Project Team & Procurement Manager to discuss the requirements in further detail. The briefing call will be hosted on Teams on 11/05/2026 for all suppliers to attend. If you are interested in attending the briefing call please send an expression of interest to Alex Ashman (alexander.ashman@northernrailway.co.uk) along with a high level technical specification document outlining how the solution works, including station network and hardware requirements. Expressions of interest are to be submitted by 08/05/2026. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/048280-2026 | | Notice type | UK1 - Pipeline Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 22 May 2026 | | Submission deadline | Not specified | | Future notice date | 1 Aug 2026 | | Award date | Not specified | | Contract period | 21 Jul 2027 - 21 Jul 2031 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHERN TRAINS LIMITED | | Locality | YORK | | Post town | York | | Postcode | YO1 6JT | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE2 North Yorkshire | | ITL 3 | TLE21 York | | Local authority | York | | Electoral ward | Micklegate | | Westminster constituency | York Central | | Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48100000 - Industry specific software package - 48500000 - Communication and multimedia software package - 48813000 - Passenger information system ## Release History - 22 May 2026 at 16:31 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/048280-2026 - 29 Apr 2026 at 08:11 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/038928-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/048280-2026 22nd May 2026 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/038928-2026 29th April 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068d78. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068d78.json.