---
title: "Extension - Billing System Maintenance and Support"
ocid: "ocds-h6vhtk-068dd6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068dd6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068dd6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068dd6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNITED UTILITIES WATER LIMITED"
published: "2026-04-29"
---

# Extension - Billing System Maintenance and Support

Buyer: UNITED UTILITIES WATER LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-068dd6

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068dd6.json)

## Summary

United Utilities Water Limited is the buying organisation responsible for the award and maintenance of the billing system support contract with Juniper Consulting Group LLC. This procurement process, titled "Extension - Billing System Maintenance and Support", falls under the industry category of software support services. The contract is situated in Great Sankey, United Kingdom, covering the UKD61 region. The procurement is at the award stage as of 29th April 2026. The contract period is set to begin on 24th October 2026 and end on 23rd October 2029, with an optional one-year extension. This direct award was made due to technical reasons, ensuring continuity of service without the complications of changing suppliers, supported by legal clause 2023/54 UKPGA.

This contract represents a significant business opportunity for Juniper Consulting Group LLC, a small to medium enterprise from the United States, specialising in software support. Organisations with similar expertise, particularly those skilled in system maintenance and support within the utilities sector, could also thrive in pursuing contracts of this nature. The potential for growth lies in the thorough and continuing engagement required for sustaining critical application components, alongside providing technical support and consulting. This established ongoing relationship with United Utilities allows Juniper Consulting Group LLC to cement its position in the field, showcasing the value of specialised services in private utilities sectors.

## Notice

Juniper Consulting provide the maintenance and technical support for United Utilities billing system. Including the following: Telephone and email-based technical support for reported incidents Support around universal application upgrades Maintain and management of Universal application documentation and certification test scripts Unlimited technical adhoc questions in relation to the Universal application Maintain and update incidents Resolve incidents in line with SLAs Maintain source code changes using Company's version control software Certify new releases on company certified platform Provide new releases that include incident resolutions Provide release notes for each release. Provide application consulting for up to 15 days per year for services including minor universal application enhancements, ALTO enhancements and upgrades. Attend monthly conference calls

### Procurement Information

This authority intends to award this contract on a direct basis for the reasons of Single Supplier - Schedule 5, paragraph 6. - Due to an absence of competition for technical reasons, only a particular supplier can supply the goods, services or works required and -There are no reasonable alternatives The public contract concerns the supply of goods, services or works by the existing supplier, which are intended as an extension to or partial replacement of existing goods, services or works in circumstances where a change in supplier would result in the contracting authority receiving goods, services or works that are different from or incompatible with the existing goods services or works; and the difference or incompatibility would result in disproportionate technical difficulties in operation or maintenance.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039145-2026 |
| Notice type | UK6 - Contract Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Direct |
| Procurement method details | Direct award |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 28 Apr 2026 |
| Contract period | 23 Oct 2026 - 23 Oct 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £976,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Pending |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNITED UTILITIES WATER LIMITED |
| Locality | GREAT SANKEY |
| Post town | Warrington |
| Postcode | WA5 3LP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD6 Cheshire |
| ITL 3 | TLD61 Warrington |
| Local authority | Warrington |
| Electoral ward | Great Sankey North and Whittle Hall |
| Westminster constituency | Warrington South |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | JUNIPER CONSULTING GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 29 Apr 2026 at 11:28 - Award - UK6 - Contract Award Notice - https://www.find-tender.service.gov.uk/Notice/039145-2026
- 29 Apr 2026 at 11:09 - Award - UK5 - Transparency Notice - https://www.find-tender.service.gov.uk/Notice/039113-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/039145-2026
  29th April 2026 - Contract award notice on Find a Tender
- https://www.find-tender.service.gov.uk/Notice/039113-2026
  29th April 2026 - Transparency notice on Find a Tender

## Notice URLs

- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068dd6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068dd6.json.