--- title: "Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex" ocid: "ocds-h6vhtk-068dd7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068dd7" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068dd7.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068dd7.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "EAST SUSSEX COUNTY COUNCIL" published: "2026-06-03" --- # Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex Buyer: EAST SUSSEX COUNTY COUNCIL Current stage: Tender OCID: ocds-h6vhtk-068dd7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068dd7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068dd7.json) ## Summary The procurement process, initiated by East Sussex County Council, is seeking a Strategic Partner to deliver a “Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex.” This contract operates within the “Health and social work services” industry category and is focused on providing improved welfare benefits advice across the region. The tender is currently in the active stage with the procurement method being an open procedure. The deadline for submission is set for 10th July 2026, with the contract period expected to begin on 1st April 2027 and run through to 31st March 2030, with a potential extension of up to 36 months. The procurement covers the UKJ22 region and is subject to the provisions of the GPA. This tender represents a significant opportunity for businesses within the welfare advice and social services sectors, particularly those familiar with the dynamics and needs of the East Sussex area. Companies specialising in welfare benefits advice, and accredited with quality assurance standards such as the Advice Quality Standard (AQS) or the Specialist Quality Mark (SQM), will be particularly well-suited. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) are encouraged to participate due to their suitability criteria. The project promotes collaboration and offers opportunities for enterprises to partner with the Council in creating long-term benefits for local communities, thereby enhancing business growth and market presence within the public sector. ## Notice East Sussex County Council (The Council) requires a Strategic Partner to provide a Welfare Benefits Helpline and Specialist Benefits Advice Service in East Sussex. The Commissioning Group is seeking to commission a Strategic Partner with a working knowledge of East Sussex to co-design service models and delivery outcomes. We want to collaborate on approaches that respond to local needs and support long term system benefits, including improved outcomes for people and communities. This service fits within the Specialist Advice and Casework element of the typology of advice services identified by Collaborate. ### Lot Information Lot 1 Renewal: A extension period of up to 36 months will be included within the contract terms. ### Planning Information Welfare Benefits contract: Virtual Market Engagement Event Wednesday 13 May 2026, 14:00 - 15:00 Register your place via email: allyson.king@eastsussex.gov.uk Please include organisation and names and email addresses of those due to attend. Please let us know if you wish to attend by 5pm 11 May 2026. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/052275-2026 | | Notice type | UK4 - Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 3 Jun 2026 | | Submission deadline | 10 Jul 2026 | | Future notice date | 3 Jun 2026 | | Award date | Not specified | | Contract period | 31 Mar 2027 - 31 Mar 2030 | | Recurrence | 2026-10-05 | ## Values | Field | Value | | --- | --- | | Tender value | £2,567,462 | | Lots value | £2,567,462 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | EAST SUSSEX COUNTY COUNCIL | | Locality | LEWES | | Post town | Brighton | | Postcode | BN7 1UE | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ2 Surrey, East and West Sussex | | ITL 3 | TLJ22 East Sussex CC | | Local authority | Lewes | | Electoral ward | Lewes Priory | | Westminster constituency | Lewes | | Delivery location | TLJ22 East Sussex CC | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 3 Jun 2026 at 11:01 - Tender - UK4 - Tender Notice - https://www.find-tender.service.gov.uk/Notice/052275-2026 - 20 May 2026 at 08:39 - Planning - UK1 - Pipeline Notice - https://www.find-tender.service.gov.uk/Notice/046081-2026 - 29 Apr 2026 at 11:09 - Planning - UK2 - Preliminary Market Engagement Notice - https://www.find-tender.service.gov.uk/Notice/039114-2026 ## Documents - https://www.find-tender.service.gov.uk/Notice/052275-2026 3rd June 2026 - Tender notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/046081-2026 20th May 2026 - Pipeline notice on Find a Tender - https://www.find-tender.service.gov.uk/Notice/039114-2026 29th April 2026 - Preliminary market engagement notice on Find a Tender ## Notice URLs - https://supplierlive.proactisp2p.com - https://supplierlive.proactisp2p.comProactisOpportunityReferenceNumber:RFX1001513 - https://www.legislation.gov.uk/ukpga/2023/54/contents ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068dd7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068dd7.json.