---
title: "Out of hours - emergency call centre"
ocid: "ocds-h6vhtk-068dea"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068dea"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-068dea.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-068dea.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "WOKINGHAM BOROUGH COUNCIL"
published: "2026-04-29"
---

# Out of hours - emergency call centre

Buyer: WOKINGHAM BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-068dea

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068dea)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-068dea.json)

## Summary

The procurement process involves an award contract for the "Out of hours - emergency call centre" service, managed by Wokingham Borough Council, a public authority within sub-central government in the United Kingdom. The project, initiated as a tender, focuses on providing call handling services during emergencies outside of normal working hours. Bracknell Forest Borough Council is the designated supplier, with the contract signed on 20th April 2026. The contract period extends to 19th April 2028, with a gross value of £65,920. This procurement falls within the services category specifically tied to call centres, and its completion status indicates the procurement stage is finalised.

This tender provides significant opportunities for businesses specialised in emergency call handling and service-related solutions to engage in vital community services. Organisations experienced in providing timely communication during emergencies are well-suited to compete for similar contracts, thus enabling business growth through public sector collaborations. The buying organisation, Wokingham Borough Council, offers a platform for suppliers to expand their reach in government services. Given the below-threshold procurement method, it presents additional possibilities for smaller businesses to enter the public sector market.

## Notice

Emergency-Out-of-Hours (OOH) Call handling contract - The service provides a point of contact for residents if an event or incident of an emergency nature occurs outside of normal WBC weekday opening / working hours.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/039150-2026 |
| Notice type | UK7 - Contract Details Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Below threshold - unknown |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Apr 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Apr 2026 |
| Contract period | 19 Apr 2026 - 19 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £52,736 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Complete |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WOKINGHAM BOROUGH COUNCIL |
| Locality | WOKINGHAM |
| Post town | Reading |
| Postcode | RG40 1BN |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ16 Berkshire West |
| Local authority | Wokingham |
| Electoral ward | Emmbrook |
| Westminster constituency | Wokingham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRACKNELL FOREST BOROUGH COUNCIL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 29 Apr 2026 at 11:32 - Award - UK7 - Contract Details Notice - https://www.find-tender.service.gov.uk/Notice/039150-2026

## Documents

- https://www.find-tender.service.gov.uk/Notice/039150-2026
  29th April 2026 - Contract details notice on Find a Tender

## Notice URLs

- http://www.wokingham.gov.uk
- https://www.legislation.gov.uk/ukpga/2023/54/contents

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-068dea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-068dea.json.